What are the responsibilities and job description for the Customer Service Representative position at Guild Garage Group?
Do you love to work with people, enjoy problem solving, passionate and thrive working in a team-oriented environment?
Unlock your potential in a small business with BIG opportunities!
We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!
The Customer Service Team puts a human face on all of All 4 Season's customer touchpoints. You'll be on the phone, managing email and chat, assisting customers with service status questions - as well as being a point-of-contact to resolve the occasional mistake. You will be the liaison between our company, current and potential customers and our technicians. You'll get to know our products and services and become an expert at advising customers. You're going to be completely empowered to WOW our customers.
We'll give you the training and tools to perform in a fast-paced, multitasking environment. If you're a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow.
The position is based out of our Marietta, GA office : 1061 Triad Ct NE #9, Marietta, GA 30062.
Responsibilities :
- Maintain a positive, empathetic and professional attitude toward customers and employees at all times
- Manage large amounts of inbound and outbound calls in a timely manner while utilizing scripts to handle difficult customer situations
- Communicate with customers through various channels such as email and chat
- Identify customers' needs, clarify information, research every issue and provide solutions and / or alternatives
- Maintain records of customer interaction, transactions, comments, complaints
- Seize opportunities to upsell products when they arise
- Understanding our products / services inside and out
- Communicate and coordinate with colleagues as necessary
- Perform other duties as assigned
Skills / Qualifications :
What we have to offer you!
Guild Garage Group LLC is an Equal Opportunity Employer AA / EOE / M / F / V / D. In compliance with the Americans with Disabilities Act, All 4 Seasons may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
