What are the responsibilities and job description for the Project Manager position at Guild Garage Group?
PROJECT MANAGER
Key Responsibilities :
- Place orders and schedule door installations and recalls, based on priority, location, and technician availability.
- Communicate with customers to confirm appointments, provide updates on ETA's, and address any inquiries related to their project.
- Maintain accurate records of installations & recalls, technician assignments, and customer interactions in the company's service management software.
- Communicate installation availability and KPI pace consistently with the service sales and scheduling team.
- Hit KPI targets set forth by management.
- Coordinate with the parts department to ensure that technicians have the necessary materials and equipment for each job.
- Assist in the resolution of any install-related issues or conflicts between customers and technicians.
- Provide support to the install team by preparing and distributing daily schedules, job orders, and any special instructions.
- Collaborate with the sales and operations teams to ensure smooth workflow and efficient delivery and installation.
- Prepare, record, and submit recall / warranty claims to proper vendors.
- Ensure compliance with all company policies, safety regulations, and industry standards.
Qualifications :
Guild Garage Group, LLC is an Equal Opportunity Employer AA / EOE / M / F / V / D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
GuildSP