Customer Service Admin Assistant

Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner / buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Customer Service Administrative Assistant plays an important role in the organization by performing a number of administrative tasks related to the company's Customer Service functions. The role is responsible for providing general administrative support to the Customer Service department, including entering data, preparing standard correspondence using templates, scanning and uploading documents, processing mail, preparing check requests as well as performing receptionist and other administrative duties.

Essential Functions

• Use templates to respond to emails, faxes, and correspondence for routine issues.
• Make outbound calls to customers in relation to correspondence.
• Scan and manage all documents related to Customer Service correspondence (inbound faxes, emails, and mail).
• Provide copies of loan documents to borrowers, loan officers, etc.
• Distribute and process mail.
• Update system with required basic information; e.g., address and telephone updates from Guild's website.
• Provide responsive and courteous service to team and other departments.
• Provide administrative support to department by processing returned mail, faxing and mailing outbound correspondence, statements, documents, etc.
• Assist with CalHFA non-occupancy functions; prepare and send documents via certified mail, document status updates in the system, and maintain related spreadsheets.
• Create daily activity summaries and spreadsheets.
• Provide backup receptionist coverage as needed, including but not limited to, answering multi-line phones, scheduling meeting rooms.
• Perform other duties as assigned.

Qualifications

Supervision

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range : $18 / hr to $20 / hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

REQ# : CUSTO016719

Salary : $18 - $20