What are the responsibilities and job description for the Front Desk Receptionist position at Guilderland Vision Care?
Job Summary
We are seeking a highly organized and professional Front Desk Receptionist to be the first point of contact for our patients. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask effectively in an occasionally fast-paced environment. This role is essential for maintaining the smooth operation of our front office and ensuring a positive experience for all who enter. Opportunities are available to become an apprentice optician which would allow for further job growth in the future.
Duties
- Work well in a team environment.
- Working with EHR software and scheduling platforms.
- Greet and welcome visitors in a warm and professional manner.
- Answer and direct phone calls with exceptional phone etiquette.
- Manage incoming correspondence, including emails and packages.
- Maintain an organized filing system for important documents.
- Provide customer support by addressing inquiries and resolving issues promptly.
- Schedule appointments including pulling charts when necessary and determining insurance eligibility.
- Maintain compliance with HIPAA at all times.
- Ensure the front desk area is tidy and presentable at all times.
Experience
- Previous experience in a receptionist or clerical role is preferred.
- Familiarity with office equipment such as printers, copiers, and fax machines is advantageous.
- Strong organizational skills with attention to detail are essential for success in this position.
- A proactive attitude towards problem-solving and customer service will be highly valued.
If you are a motivated individual looking to contribute positively to our team while providing excellent service, we encourage you to apply for this rewarding opportunity.
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20