Eligibility Caseworker

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Transparency & Communication | Equity & Inclusion | Accountability

Service & Outcomes Excellence | Our People Matter

Description

GENERAL STATEMENT OF DUTIES

Examples of Duties

PRIMARY DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to:

• Determines eligibility for one or more of the above programs based on constantly changing Federal, State, and County policies.
• Must adhere to strict policy deadlines for each assistance program.
• Interviews to obtain necessary factual information and verifies information received from applicants.
• Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.
• Maintains complete and accurate records on client eligibility.
• Responds to complaints of clients, advocates, professionals, and community members.
• Assesses clients’ needs and, when appropriate, makes referrals to other Social Service areas or appropriate community resources.
• May make visits to community facilities or client’s home to gather information.
• Presents pertinent information at agency conferences, appeals or state hearings.
• Required to attend introductory training and ongoing training in assigned area.
• Responsible for keeping all manuals and policy materials up to date and organized.
• Other duties as assigned

RECRUITMENT STANDARDS

Knowledge, Skills, and Abilities

• Knowledge of the English language sufficient to interview clients, communicate and interpret programs to people of various socio-economic backgrounds.
• Ability to document complex situations in a comprehensive and legible manner.
• Writing skills used to correspond with clients and members of the community.
• Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
• Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
• Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.
• Make constructive use of supervision.
• Ability to take initiative and work independently when appropriate.
• Ability to work with hostile or emotionally distraught individuals. The skill to pacify an individual in an agitated or highly emotional state is a plus.

Typical Qualifications

• Graduation from high-school or equivalency and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks
• One year of experience in an income maintenance caseworker may substitute for two of the three years of relevant experience. A higher education level may be considered as a substitution for all or part of the experience requirement

Supplemental Information

Physical Demands

• Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.

May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note: This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.