What are the responsibilities and job description for the Eligibility Supervisor I position at Guilford County?
GENERAL STATEMENT OF DUTIES
Work in this class involves administrative and supervisory responsibility for an entire medium-sized eligibility program in a county department of social services or as an assistant to a supervisor of a sub-division such as AFDC, Medicaid, food stamps, or intake of a medium-sized to large eligibility program.
DISTINGUISHING FEATURES OF THE CLASS
Employees in this class are responsible for he assigning, supervising, and reviewing the work of a smaller unit of eligibility specialist who are responsible for determining and re-determining the eligibility of individuals requesting public welfare assistance. Employees may perform eligibility tasks requiring the application of more varied and complex procedures and policies and the more frequent use of independent judgment in solving problems. Work is can be extremely stressful and is performed independently in accordance with established polices and procedures and is reviewed and evaluated by the county social services director.
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks
• Assigns work to eligibility specialist in the department and reviews eligibility forms to assure that all pertinent information is gathered and recorded.
• Supervises the daily activities of the eligibility unit and coordinates the workflow of the eligibility unit with other sections throughout the department; assures that the quality and quantity of work in the unit meet established standards and policies.
• Trains and orients new employees; coordinates staff development function for employees in the unit.
• Represents the department in conferences with community agencies and officials interpreting the scope and the policies of the eligibility program.
• Attends departmental meetings to inform and receive information concerning the eligibility program.
• Handles unique or problem situations involving individuals seeking assistance under the provisions of the public assistance, medical assistance, and/or direct food distribution and food stamp program.
• Prepares and reports necessary information.
• Performs other duties relative to work described.
RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities
• Thorough knowledge of forms and documents used in determining eligibility.
• Considerable knowledge of the use of Public assistance manuals.
• Considerable knowledge of needs, problems, and attitude of disadvantaged persons.
• Ability to instruct, direct, and supervise lower-level employees performing the eligibility duties, and maintain satisfactory working relationships with applicants, and others contacted within the course of work.
• Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations.
• Ability to represent the eligibility program in departmental meeting and community conferences.
• Ability to present information orally or in written form.
- Bachelor’s degree from an accredited college or university and two years of experience as an eligibility caseworker
- Associate degree from an accredited college or university and three years’ experience as an eligibility caseworker
- Graduation from high school and three years as an eligibility caseworker, including at least two years in a supervisory capacity or as a lead eligibility caseworker
- A higher education level may be considered as a substitution for all or part of the experience requirement
- Must have possession of an appropriate driver's license issued by the State of North Carolina
- A motor vehicle record (MVR), background check, and drug screening will be conducted on candidates considered for positions
PREFERRED QUALIFICATIONS
- At least one year as a Lead Eligibility Caseworker
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Salary : $56,426 - $66,301
