Host

Job Summary:

[Restaurant Name] is a high-volume, fast-paced dining establishment dedicated to delivering exceptional guest experiences. As a Host/Hostess, you will be the first point of contact for guests, ensuring a warm welcome, efficient seating, and seamless coordination between the front-of-house team. The ideal candidate is personable, organized, and thrives in a fast-paced environment.

Key Responsibilities:Guest Hospitality & Seating

• Greet guests with a warm and professional demeanor upon arrival.
• Provide accurate wait times and manage reservations effectively.
• Escort guests to their tables and communicate with servers to ensure a smooth transition.
• Thank guests upon departure and encourage return visits.

Reservation & Floor Management

• Utilize the restaurant’s reservation system to track seating availability and waitlist.
• Monitor table turnover and adjust seating plans to optimize guest flow.
• Communicate with servers and managers to ensure efficient dining room operations.
• Accommodate special seating requests when possible.

Sales & Upselling

• Promote and sell restaurant offerings, including special menu items, events, and promotions.
• Encourage guests to join loyalty programs, book future reservations, or purchase gift cards.
• Be knowledgeable about menu items, beverages, and special promotions to make effective recommendations.
• Meet or exceed assigned sales quotas for reservations, gift cards, and other promotional items.

Communication & Coordination

• Answer phones, take reservations, and assist with to-go orders as needed.
• Keep managers informed of any guest concerns or special requests.
• Assist with large party seating arrangements and special events.

Cleanliness & Organization

• Maintain the cleanliness of the host stand, menus, and entrance area.
• Keep promotional materials and menus updated and neatly displayed.
• Assist with light side work, such as resetting tables or helping with guest accommodations.

Qualifications & Requirements:

• Previous experience in a host, customer service, or sales role preferred, but not required.
• Strong communication, sales, and multitasking skills.
• Ability to remain calm and composed in a high-volume setting.
• Professional appearance and a positive, team-oriented attitude.
• Flexible schedule, including nights, weekends, and holidays.

Job Type: Full-time

Pay: $18.89 - $22.75 per hour

Experience:

• Restaurant: 5 years (Required)

Ability to Commute:

• Baltimore, MD 21202 (Required)

Work Location: In person

Salary : $19 - $23