What are the responsibilities and job description for the Assistant, Administrative, Student Success position at Guilford Technical Community College?
At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.
The administrative assistant provides a wide variety of administrative and support functions for the Student Success office. The administrative assistant will at times work independently by taking the initiative to ensure efficient daily operations, collaborating with a wide range of internal and external college constituencies to support the unit effectively. Responsibilities include but are not limited to the following: prepare payroll, create contracts, assist with purchasing processes, perform word processing/data entry, duplicate materials, maintain files and critical records, answer/assess telephone inquiries, prepare correspondence, schedule meetings and tasks, arrange travel, assist with budget management, and record meeting minutes.
Min Salary $40,172.55 Mid Salary $45,194.12 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions Difficult Challenges Contacts Education Required
The administrative assistant provides a wide variety of administrative and support functions for the Student Success office. The administrative assistant will at times work independently by taking the initiative to ensure efficient daily operations, collaborating with a wide range of internal and external college constituencies to support the unit effectively. Responsibilities include but are not limited to the following: prepare payroll, create contracts, assist with purchasing processes, perform word processing/data entry, duplicate materials, maintain files and critical records, answer/assess telephone inquiries, prepare correspondence, schedule meetings and tasks, arrange travel, assist with budget management, and record meeting minutes.
- Associates Degree in Business Administration, Office Management or related field, or at least four years’ of related administrative experience.
- Two years of related administrative experience and a proven record of progressively. responsible experience in administrative functions, including evidence of experience in the following areas:
- Thorough knowledge of office practices, procedures and equipment to include basic accounting practices to track budget and expenditures.
- Proficiency in Microsoft Office products and experience using word processing, developing spreadsheets, developing presentations, and using database software applications.
- Ability to create, correct and format documents and communications. Work experience with word processing, database software, spreadsheets, presentation and communication software. A willingness to be continually updated in these skills.
- Ability to work independently with limited supervision.
- Demonstrate initiative in upgrading skills with professional developmental opportunities.
- Ability to handle paperwork and confidential information with discretion and sensitivity.
- Exceptional organizational skills and deadline management with the ability to prioritize projects and tasks.
- Ability to work efficiently and calmly under pressure.
- Strong verbal skills and personable manner in dealing with the public in person and on the phone.
- Ability to compose correspondence with correct punctuation and grammar.
- Strong proof-reading skills.
- Ability to communicate effectively both orally and in written form.
- Punctuality and flexibility in time management.
- Neat, professional appearance and attire.
- Proficient computer skills.
- Accuracy and attention to detail is a must.
- Ability to organize and maintain files for ready access.
- Must be willing to work flexible schedules as needed. Will be in constant contact with public at all times.
- Manage front desk operations and procedures related to student registration and student enrollment for curriculum and continuing education students, working closely with student services departments and continuing education in providing a high-quality customer service experience. Assist students with accessing technology support on the GTCC homepage.
- Assisting with the training and development of Greensboro Success Center Office Work-Study students and personnel. Create and maintain policies and training materials, admissions and intake customer service responsibilities, and training on ID computer processing applications for admissions and office support.
- Intake admission applications and assist with residency determination. Assist with financial aid applications and supporting documents. Enter placement, make-up, and other test scores as required. Navigate College Central Network and assist students with the completion of career interest inventory assessments. Screen and route materials according to content of communication. Assist in planning GED/AHS graduates for curriculum programs.
- Coordinate class and meeting schedules for Continuing Education. Provide class roster, paperwork, and general daily assistance to instructors teaching/working in the Continuing Education Center. Request and distribute College-related materials such as the Live and Learn catalog and other College course guides. Serve as the liaison with Guest Services paying close attention to room reservations. Use Ad Astra, Colleague and other College platforms for service delivery.
- Support the College Call Center by taking incoming calls, transferring to the appropriate department, serving as a resource on all aspects of the College, and providing customer service. Make outbound calls to students when needed to support retention and completion efforts.
- Establish and maintain good working relationships with the Student Success office, the Center for Academic Engagement, the Counseling Center, Titan Link, faculty and academic deans, and institutional and community agency personnel. Maintain good public relations and represent GTCC and the campus community.
- Assist in identifying and reporting maintenance, custodial, facilities, grounds, technology, safety, and other campus needs.
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
- Ethics
- Safety/Shooter on Campus
- Personal Information Protection Training (PIP)
- Anti-Discrimination/Harassment & Title IX
- Other training may be required as determined applicable.
Posting Detail Information
Posting Number
2025-010-REG
Open Date
01/30/2025
Close Date
02/19/2025
Open Until Filled
No
Special Instructions to Applicants
Pre-employment testing is a requirement for this position.
Salary : $40,173 - $45,194
