Clerk, Associate, Campus Store

Job Title Clerk, Associate, Campus Store Full Time/Part Time Part-time Job Description

The Associate Clerk is a part-time temporary position within the Campus Stores. This position serves as the primary customer service contact in the Campus Stores to help ensure student, faculty and staff needs are met. The Associate Clerk assists with ordering, receiving, pricing and merchandising store items and maintains the store in a neat, clean and orderly manner. The Associate Clerk completes daily to do lists in coordination with the full-time staff. This position assists in follow up of daily tasks and some training with all part time temporary staff. The Associate Clerk primarily assists the Senior Technicians and Procurement Technicians and reports to the Retail Services Manager. Typically works 3-4 days per week at 25 hours a week on average on a temporary basis.

Duties/Functions

• Acts as the lead person in pricing, stocking and visual merchandising of books, supplies and sundries
• Processes and reconciles all returns/exchanges, manual sponsored billings, and vendor return authorizations
• Processes sales for textbooks, supplies, sundry/novelty items and financial aid charges using the point of sale system
• Helps communicate the daily to-do lists for all part-time temporary staff
• Monitors and fulfils online orders and communicates with students and the Operations Technician daily regarding online orders.
• Provide Cashier Office support at the Greensboro and High Point stores as needed for coverage in receipting payments into Datatel.
• Works closely with store Buyers to maintain and updated pricing, receiving, and makes updates to the eCommerce website as needed
• Ensures that the store is maintained in a clean and orderly manner and performs general cleaning duties between busy periods and at the beginning and end of the shift
• Assists full time personnel with ordering, invoice reconciliation, filing and office tasks as needed
• Promotes awareness of all promotional items, policy, advertisements for temporary part-time staff
• Observes customer traffic and requests additional assistance as needed
• Monitors and fulfills online orders and communicates with students and the Operations Technician daily regarding online orders.
• Provides Cashier Office support at the Greensboro and High Point stores as needed for coverage in receipting payments into Datatel.
• Works closely with store Buyers to maintain and updated pricing, receiving, and website updates
  
  

Difficult Challenges Contacts Education Required

High School diploma or GED from an accredited secondary institution

Education Preferred Experience Required

One to two years of experience working in a business, banking or retail environment

Experience Preferred KSA Required

• General understanding of point of sale and data base management software and the willingness to learn new software as needed
• Knowledge of computers and proficiency with the most current network applications used by the college including Microsoft Excel, Word, PowerPoint and email
• Ability to explain and relay important and time sensitive information in a positive and friendly manner to the community
• Knowledge of safety procedures as well as a high degree of attention needed to ensure safe working conditions are maintained and to prevent injury to self and others
• Ability to work with automated and manual accounting/records systems
• Knowledge of basic math and the ability to make simple arithmetic calculations
• Strong partnership skills to work with varying departments and interests
• Ability to keep accurate, detailed records in an organized manner and maintain appropriate level of documentation for audit reviews
• Ability to work additional hours or alter work schedule to accommodate the timely completion of assigned job tasks
• Flexibility in providing back-up assistance for various departmental areas as needed
• Demonstrates and models the college's employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork
• Ability to establish and maintain effective working relationships with co-workers, faculty/staff, administration and general public
• Demonstrated positive customer and quality focus by exercising human relations skills such as tact, diplomacy and professionalism
• Strong work ethic with the ability to use good judgment, identify alternative courses of action and perform assigned tasks with the appropriate level of direction and supervision