What are the responsibilities and job description for the Customer Experience Guitar Expert position at Guitar Center?
About Us
Guitar Center is a leading retailer of musical instruments and equipment. We are committed to providing our customers with the highest quality products and services, while fostering a collaborative and supportive work environment for our employees.
We are seeking a highly skilled and customer-focused Customer Experience Guitar Expert to join our team. As a Customer Experience Guitar Expert, you will be responsible for providing exceptional maintenance and repair services for customer-owned instruments, while delivering outstanding customer service.
This role requires technical expertise in guitar repair, as well as excellent communication skills to ensure a positive customer experience. You will work closely with customers to understand their needs and provide personalized solutions.
The ideal candidate will have a strong understanding of repairing guitars, including routine maintenance, setup, and repairs. They will also possess excellent selling skills, training abilities, and be able to work independently with minimal supervision.
In addition to your technical skills, you will be expected to maintain a clean and organized workspace, adhere to company policies and procedures, and participate in ongoing training and development programs.
Responsibilities
- Provide expert maintenance and repair services for customer-owned instruments
- Interact with customers to understand their instrument needs and provide personalized solutions
- Maintain a clean and organized workspace
- Participate in ongoing training and development programs to enhance technical skills and knowledge
