What are the responsibilities and job description for the Customer Experience Instrument Expert position at Guitar Center?
We're seeking a highly skilled Luthier to join our team at Guitar Center. As a key member of our instrument repair and maintenance department, you'll be responsible for delivering exceptional customer experiences through expert craftsmanship and personalized service.
About the Job
You'll work closely with customers to understand their needs, provide tailored solutions, and ensure their instruments are restored to their original condition. Your attention to detail, technical expertise, and passion for music will make you an invaluable asset to our team.
Responsibilities:
- Provide high-quality repair and maintenance services on customer-owned instruments
- Maintain store inventory and ensure it's in excellent condition
- Develop strong relationships with customers, understanding their needs and preferences
- Stay current with product knowledge, sales techniques, and industry trends
Qualifications:
- Skilled understanding of repairing guitars
- Experience working in a fast-paced retail environment
What We Offer:
- A dynamic and inclusive work environment that fosters creativity and growth
- Opportunities for professional development and skill-building
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous 401(k) matching program
