What are the responsibilities and job description for the Customer Experience Instrument Professional position at Guitar Center?
About Guitar Center
We prioritize customer satisfaction and foster a culture of inclusivity.
The Repair Tech (Guitar) role is responsible for maintaining and repairing customer-owned instruments, managing store inventory, and delivering exceptional customer experiences.
Characteristics of Successful Repair Technicians:
- Customer Focus: Provide excellent customer service and understand customer needs.
- Initiative: Identify opportunities and issues, and take proactive steps to resolve them.
- Sales and Service: Develop a solid understanding of products and sales techniques.
- Training and Development: Effectively train others and communicate information.
Responsibilities:
- Interact with customers to ensure a positive experience.
- Service customer-owned instruments with precision and craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Perform additional duties as assigned.
Benefits
We offer robust benefits and perks, including medical, dental, vision, 401K matching, mental health support, paid time off, employee discounts, and tuition reimbursement options.
Requirements:
- Demonstrate expertise in guitar repair principles.
Preferences:
- Show a solid understanding of Guitar Center products.
