What are the responsibilities and job description for the Customer Experience Representative - Guitars position at Guitar Center?
About Us
Guitar Center is a leading retailer of musical instruments and equipment. We are passionate about helping musicians of all levels achieve their goals and live their passion. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
The Ideal Candidate
We are looking for a skilled Guitar Technician to join our team. The ideal candidate will have a skilled understanding of repairing guitars and excellent customer service skills. They will be able to provide exceptional customer service, perform high-quality instrument maintenance and repair services, and maintain store-owned gear as requested.
Key Responsibilities
The successful candidate will be responsible for:
What We Offer
Guitar Center offers a comprehensive benefits package, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For employees who are musicians, we offer gig leave – take time off to share your music with the world and return to your job after your tour.
Our Culture
We believe in creating inclusive environments that put our customers first while fulfilling our mission. We are committed to developing and nurturing lifelong musicians and making a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
Guitar Center is a leading retailer of musical instruments and equipment. We are passionate about helping musicians of all levels achieve their goals and live their passion. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
The Ideal Candidate
We are looking for a skilled Guitar Technician to join our team. The ideal candidate will have a skilled understanding of repairing guitars and excellent customer service skills. They will be able to provide exceptional customer service, perform high-quality instrument maintenance and repair services, and maintain store-owned gear as requested.
Key Responsibilities
The successful candidate will be responsible for:
- Providing exceptional customer service and ensuring a positive customer experience
- Performing high-quality instrument maintenance and repair services on customer-owned instruments
- Maintaining store-owned gear as requested
- Completing warranty repair work
What We Offer
Guitar Center offers a comprehensive benefits package, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For employees who are musicians, we offer gig leave – take time off to share your music with the world and return to your job after your tour.
Our Culture
We believe in creating inclusive environments that put our customers first while fulfilling our mission. We are committed to developing and nurturing lifelong musicians and making a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
