What are the responsibilities and job description for the Director, Community Management position at Guitar Center?
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. As a Store Manager, you will be responsible for managing all aspects of the retail business, providing leadership and vision to your team to ensure that desired results are achieved. Our Store Managers oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.
A few special characteristics that make our Store Managers successful :
Master of your Business : Understands how the business works including key business drivers, important company strategies, competition, and financial data impacting the department / organization. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
Organizational Skills : Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
Performance Management : Able to lead, manage, and mentor others. As our Store Manager, you will :
Achieve revenue and EBITDA targets while managing P&L
Train, mentor, and develop staff to reach potential in a growing company
utilizing internal recruitment system, attending hiring events, and creating pipeline for all associate level roles.
Ensure the proper staffing and coverage is in place through correct scheduling to forecasted sales
Building strategies to maintain positive Customer Satisfaction scores
Maintain company and store merchandising standards, overseeing efforts to consistently present an organized, clean, and fun in-store experience
4 years of previous experience operating / managing in similar environments
2 years of supervisory or management experience leading teams
Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Must be able to work weekends, holiday, and evenings
Up to 5% domestic travel to attend meetings and trainings
Bachelor's Degree
Understanding of retail systems and processes
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
