What are the responsibilities and job description for the GC Retail Repair Tech Store 370 position at Guitar Center?
POSITION OVERVIEW
Guitar Center fosters a world of creativity and music by empowering staff to discover their unique sound. Our mission is to nurture lifelong musicians and make a positive impact by enabling individuals to experience the joy of music creation.
We strive to create inclusive environments that prioritize customer satisfaction while fulfilling our mission.
The Repair Tech (Guitar) role involves performing maintenance and repairs on customer-owned instruments, maintaining store inventory, and delivering exceptional customer experiences through quality work.
Key Characteristics:
- CUSTOMER FOCUS: Understands customer service principles, provides excellent customer experiences, and builds meaningful connections with customers.
- INITIATIVE: Identifies opportunities and issues, takes proactive steps to resolve them, and develops knowledge and skills in product, sales, and leadership.
- SERVICE SELLING: Develops a solid understanding of products and sales techniques through Guitar Center's certification program.
- TRAINING: Effectively trains learners, communicates information and techniques, and ensures knowledge retention.
Responsibilities:
- Engage with customers to deliver outstanding customer experiences.
- Perform high-quality repairs on customer-owned instruments.
- Maintain store-owned equipment as needed.
- Complete warranty repair work.
- Assume additional duties as assigned.
Why Choose Guitar Center?
We offer competitive benefits and perks, including medical, dental, vision, 401K matching, mental health support, paid time off, employee discounts, and tuition reimbursement options.
Requirements:
- Demonstrated expertise in guitar repair.
Preferences:
- Familiarity with Guitar Center products.
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunities to all employees and applicants regardless of protected status.
