What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
Guitar Technician - Base Pay Commissions at Guitar Center Summary:
">The Guitar Technician at Guitar Center performs maintenance and repair services on customer-owned instruments, ensuring a high level of craftsmanship and customer satisfaction. This role requires excellent customer service skills, initiative in identifying and resolving issues, and the ability to train and share knowledge with others.
Employees are encouraged to nurture their musical passions and benefit from robust compensation and benefits packages.
Position Overview:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work.
Key Characteristics:
- Customer Focus: Understands customer service principles and provides an excellent customer experience.
- Initiative: Identifies opportunities and issues and follows through on work activities to capitalize or resolve them.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so they are retained.
Responsibilities:
- Interacts with customers to ensure a positive customer experience.
- Servicing customer-owned instruments with a high level of craftsmanship.
- Maintains store-owned gear as requested.
- Completes warranty repair work.
- Additional duties as assigned.
Why Guitar Center?
We offer the unique opportunity of gig leave – take time off to share your music with the world and return to your job after your tour. We also provide robust benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
