What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
POSITION OVERVIEW:
Guitar Center fosters creativity and music by encouraging staff to find their unique sound. Our mission is to develop lifelong musicians, making a difference in the world by enabling music creation for all.
We strive to create inclusive environments that prioritize customers, fulfilling our mission. As a Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments, growing the business through excellent customer experiences and quality work.
Key Success Factors:
- Customer Focus: Understands customer service principles, providing an exceptional experience. Connects with customers, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping.
- Initiative: Identifies opportunities and issues, following through on activities to capitalize or resolve them. Learns quickly, takes positive action, and develops knowledge and skills.
- Selling: Works through GC certification program to gain product understanding and sales techniques.
- Training: Effectively trains learners, communicating information and techniques for retention.
Your Responsibilities:
- Interact with customers for a positive experience
- Service customer-owned instruments with high craftsmanship
- Maintain store-owned gear as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center?
We offer unique benefits, including gig leave for musicians, robust benefits, and perks such as Medical, Dental, Vision, 401K, mental health support, paid time off, employee discounts, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing guitars
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants. Employment decisions are based on valid job-related requirements.
