POSITION OVERVIEW

Guitar Center fosters a world of creativity and music by empowering staff to find their unique sound. Our mission is to nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.

We believe in creating inclusive environments that prioritize our customers' needs while fulfilling our mission.

About the Role

As our Repair Technician (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, driving business growth through exceptional customer experiences and quality work.

Key Characteristics for Success

• CUSTOMER FOCUS: Understands customer service principles, providing an excellent customer experience, connecting with customers meaningfully, and addressing service issues promptly.
• INITIATIVE: Identifies opportunities and issues, follows through on work activities, learns quickly, and takes positive action without request.
• SELLING: Works through GC certification program to gain product knowledge and sales techniques.
• TRAINING: Effectively trains learners and communicates information and techniques for retention.

Responsibilities

• Interact with customers to ensure a positive experience.
• Service customer-owned instruments with high craftsmanship.
• Maintain store-owned gear as requested.
• Complete warranty repair work.
• Additional duties as assigned.

Why Guitar Center?

We offer unique rewards, including gig leave for musicians, robust benefits and perks, such as Medical, Dental, Vision, 401K with company match, mental health support, paid time off, employee discount program, and tuition reimbursement options.

Requirements

• Skilled understanding of repairing guitars.

Preferences

• Foundational product knowledge on Guitar Center products.

Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants regardless of protected status. All employment decisions are based on valid job-related requirements.