What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
Guitar Technician Job Summary
As a Guitar Technician at Guitar Center, you will provide maintenance and repair services on customer-owned instruments while ensuring a positive customer experience. Your role includes interacting with customers, servicing instruments, and maintaining store-owned gear with a focus on quality craftsmanship. You will also have the opportunity to train others in a creative and inclusive environment.
Job Responsibilities:
- Interact with customers, providing exceptional service and a positive experience.
- Service customer-owned instruments with high-level craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Perform additional duties as assigned.
Key Characteristics:
- Customer Focus: Understands customer service principles and provides an excellent customer experience.
- Initiative: Identifies opportunities and issues, and follows through on work activities to capitalize or resolve them.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques for retention.
Why Choose Guitar Center?
Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing guitars.
Preferences:
- Foundational product knowledge on Guitar Center products.
