What are the responsibilities and job description for the Luthier - Base Pay + Commissions position at Guitar Center?
Position Overview:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
We believe in creating inclusive environments that put our customers first, all while fulfilling our mission. As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory.
You will continually build and increase the business through great customer experience and quality work.
Key Characteristics:
- Customer Focus: Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate information and techniques so that they are retained.
Responsibilities:
- Interact with customers to ensure a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store-owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Requirements:
- Skilled understanding of repairing guitars
Preferences:
- Foundational product knowledge on Guitar Center products
