What are the responsibilities and job description for the Musical Instrument Maintenance Specialist position at Guitar Center?
Guitar Center: A World of Creativity and Music
We at Guitar Center strive to create an environment where staff can find their individual sound. Our mission is to nurture lifelong musicians and make a positive impact by enabling people to experience the joy of music creation.
At Guitar Center, we believe in inclusive environments that put customers first while fulfilling our mission. As a Musical Instrument Maintenance Specialist, you will provide top-notch maintenance and repair services for customer-owned instruments, assist with store inventory management, and continuously contribute to business growth through exceptional customer experiences and quality work.
Key Characteristics for Success:
- Customer Focus: Deliver outstanding customer service, build meaningful connections with customers, and demonstrate approachability, genuineness, knowledge, encouragement, passion, and commitment to helping customers.
- Initiative: Identify opportunities & issues, follow through on work activities to capitalize or resolve them, and develop knowledge and skills including product, store operations, sales, and leadership.
- Selling: Work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively train learners and communicate information and techniques so they are retained.
Responsibilities:
- Interact with customers to ensure a positive customer experience.
- Service customer-owned instruments with high craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Additional duties as assigned.
Benefits and Perks:
Guitar Center offers robust benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
