What are the responsibilities and job description for the Musical Instrument Repair Specialist position at Guitar Center?
Position Overview:
Guitar Center inspires creativity and music by empowering staff to find their unique sound. Our mission is to cultivate lifelong musicians and make a difference by enabling musicians and non-musicians to experience the joy of creating music.
We believe in fostering inclusive environments that prioritize customer satisfaction while achieving our mission.
As a Guitar Technician, you will provide maintenance and repair services for customer-owned instruments, maintain store inventory, and contribute to business growth through exceptional customer experiences and quality work.
Key Characteristics:
- Customer Focus: Provide excellent customer service, connect with customers meaningfully, and resolve issues promptly
- Initiative: Identify opportunities and issues, take proactive steps to capitalize or resolve them, and continuously develop knowledge and skills
- Selling: Gain a solid understanding of products and sales techniques through GC certification
- Training: Effectively train learners and communicate information and techniques
Your Responsibilities:
- Interact with customers to ensure a positive experience
- Service customer-owned instruments with high craftsmanship
- Maintain store-owned gear as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center?
We offer a unique opportunity for musicians to take gig leave and share their music with the world. We also provide robust benefits, including medical, dental, vision, 401K, mental health support, paid time off, employee discounts, and tuition reimbursement options.
Requirements:
- Skilled understanding of guitar repair
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer that provides fair and equal employment opportunities to all employees and applicants regardless of protected status.
