NOC Analyst

Job Summary:

We are seeking a highly skilled Operations Center Analyst to join our team. The Operations Center Analyst will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.

Essential Duties and Responsibilities:

• Monitor operational systems, networks, and applications to ensure availability, performance, and security.
• Respond to alerts, incidents, and service requests in a timely manner, following predefined procedures and protocols.
• Assess, contain and escalate environmental emergencies for Fire suppression, power, AC unit and UPS battery backup systems.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues impacting operations.
• Document and maintain accurate records of incidents, actions taken, and resolutions for future reference and analysis.
• Participate in the development and implementation of proactive measures to prevent system failures and improve overall reliability.
• Receive, stage and assist in installation of network, compute and storage equipment.
• Stay informed about industry trends, best practices, and emerging technologies related to operations management.
• Analyze data and metrics to identify trends, patterns, and potential issues affecting operational efficiency.

Qualifications:

• Ability to work 5:30 PM to 5:30 AM, weekends and holidays
• Proven experience working in a similar role, preferably in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues.
• Excellent communication skills with the ability to effectively collaborate with diverse teams.
• Experience with ITSM & Monitoring platforms (e.g., Service Now, Data Dog, SolarWinds)
• Knowledge of ITIL framework and experience with incident management processes.
• Certifications such as CompTIA A or Security , ITIL Foundation, or similar are a plus.
• Ability to sit for extended periods of time.
• Ability to lift up to 75lbs.

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.