What are the responsibilities and job description for the Retail Guitar Repair Tech position at Guitar Center?
Retail Guitar Repair Technician Summary:
The Retail Guitar Repair Technician plays a vital role in providing maintenance and repair services for customer-owned instruments, ensuring a positive customer experience. This position involves interacting with customers, demonstrating craftsmanship in guitar repairs, and maintaining store inventory. The ideal candidate possesses strong customer service skills, initiative, and foundational knowledge of guitar products.
Why Choose Us:
We offer a unique opportunity for employees who are musicians to take time off to share their music with the world and return to their job after their tour. Our benefits include medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Position Overview:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.
We believe in creating inclusive environments that put our customers first while fulfilling our mission. As our Repair Technician (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing business through great customer experience and quality work.
A few key characteristics make our Repair Technicians successful:
- Customer Focus: Understands customer service principles, provides an excellent customer experience, connects with customers, and handles customer service issues.
- Initiative: Identifies opportunities and issues, follows through on work activities, learns quickly, takes positive action, and develops knowledge and skills.
- Selling: Works through GC certification program to gain product and sales knowledge.
- Training: Effectively trains learners and communicates information and techniques.
Responsibilities:
- Interact with customers to ensure a positive experience.
- Service customer-owned instruments with high-level craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Additional duties as assigned.
Requirements:
- Skilled understanding of repairing guitars.
Preferred Qualifications:
- Foundational product knowledge on Guitar Center products.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of protected status.
