What are the responsibilities and job description for the Stringed Instrument Maintenance Expert position at Guitar Center?
Job Description
As a Guitar Repair Technician at Guitar Center, you will be responsible for maintaining and repairing customer-owned instruments, ensuring that they meet the highest standards of quality and craftsmanship.
Compensation Package: $15.00/hr - $25.73/hr plus commission depending on experience and background. The compensation package may vary in other locations.
At Guitar Center, we strive to create an inclusive environment where everyone can thrive, and we value our employees' passion for music. Our mission is to develop lifelong musicians and make a difference in the world by enabling people to experience the joy of creating music.
To succeed as our Repair Technician, you should possess a strong understanding of guitar repair principles, excellent customer service skills, and the ability to work effectively in a team environment. You will also have the opportunity to develop your knowledge and skills through training programs and certifications.
Successful Repair Technicians demonstrate the following characteristics:
- Customer Focus: Providing exceptional customer service, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifying opportunities and issues, following through on work activities, learning quickly, and taking positive action without being requested to do so.
- Selling: Gaining a base understanding of products and sales techniques through GC certification program.
- Training: Effectively training learners and communicating information and techniques so that they are retained.
Your responsibilities as our Repair Technician will include:
- Interacting with customers to ensure a positive experience
- Servicing customer-owned instruments with a high level of craftsmanship
- Maintaining store-owned gear as requested
- Completing warranty repair work
- Additional duties as assigned
We offer a range of benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Salary : $15 - $26
