Front Desk Receptionist

Gulf Aviation Inc. is a leading Fixed-Base Operator (FBO), offering top-tier aviation services at Valley International Airport - Harlingen. We specialize in aircraft fueling, hangar space, ground handling, and concierge services for private, corporate, and chartered aircraft. Our dedicated team is committed to providing exceptional service, ensuring a seamless experience from arrival to departure. With a focus on safety, efficiency, and customer satisfaction, we go the extra mile to meet the needs of pilots, passengers, and crew.

Job Description

• Greet and assist arriving and departing pilots, passengers, and crew members in a professional, friendly manner.
• Provide information regarding FBO services, amenities, and local attractions.
• Coordinate ground transportation, hotel accommodations, and catering services as requested.
• Address customer inquiries, concerns, and requests promptly.
• Communicate with guests regarding fueling, hangar space, aircraft parking, and other services.
• Monitor control access to restricted areas.
• Act as a liaison between pilots, passengers, FBO staff, and third-party vendors.
• Schedule and confirm arrivals and departures for transient and based aircrafts.
• Liaise with line service staff to ensure timely and accurate service delivery.
• Answer phone calls, route calls, and take messages as necessary.
• Manage emails and other correspondence efficiently.
• Update and maintain logs, records, and databases (including aircraft movements and customer preferences).
• Handle billing and payment processing for services rendered (fueling, parking, catering, etc.).
• Maintain the cleanliness and organization of the front desk, lobby, and public areas.
• Restock beverages, snacks, and reading materials in the lobby as needed.
• Ensure effective communication between internal departments to meet customer needs.
• Any other tasks assigned

Qualifications:

• High school diploma or equivalent required.
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Experience with preparing and issuing invoices,
• Strong multitasking and time management skills with attention to detail.
• Ability to remain calm under pressure and solve issues efficiently.
• Proficient with Microsoft Office Suite or related software.
• Willingness to work shifts, including weekends, and holidays, based on flight schedules
• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 25 – 35 per week

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Rotating weekends

Work Location: In person

Salary : $12