What are the responsibilities and job description for the Assistant Guest Services Manager position at Gulf Breeze Zoo?
Facility: Gulf Breeze Zoo
The Gulf Breeze Zoo is a 50-acre facility, located in Gulf Breeze just east of Pensacola, Florida. This ZAA-Accredited facility is home to a diverse collection of animals, including Nile hippos, white rhinos, giraffe, various hoofed stock species, as well as gorillas, orangutans, myriad species of smaller primates, large cats and bears, a petting area, and a wide assortment of birds and reptiles.
Job Description: Assistant Guest Services Manager
The Gulf Breeze Zoo is looking for an energetic individual passionate about providing outstanding guest experiences in a recreational customer service setting. The Guest Services Department includes admissions, food service, retail, rides and grounds. This person will report directly to the Guest Services Manager and be responsible for (but not limited to) covering the Guest Services Manager’s days off and acting as the opening and/or closing manager as needed, overseeing guest services employees and constructively enforcing all company policies, aiding with hiring and training of new staff members, cash handling and operating cash registers. Additional Responsibilities:
- Providing leadership and direction to team members
- Maintaining high standards of guest services throughout all operations
- Operating cash registers in admissions, café and gift shop as needed
- Operating the Safari Express Train as needed
- Opening cash drawers prior to Zoo opening and counting down cash drawers at the end of the day ensuring that the cash deposit is correct
- Enforcing daily/weekly/monthly cleaning scheduled as specified by the Guest Services Manager
- Aides in keeping SOPs up to date and ensures staff are following procedures efficiently
- Assisting with weekly/monthly supply orders
- Assisting with hiring and training new team members
- Assisting with maintaining cleanliness in all service areas and restrooms
Requirements:
- This is a full-time position with 40 scheduled hours per week
- Minimum 5 years experience in customer service/leadership/cash handling
- Must be able to lift up to 50 lbs and stand on feet for duration of shift
- Must be able to work weekends, holidays and school breaks
- Must have proficient computer skills with knowledge of Excel and Word
- Must be proficient in cash handling
- Must be a team player with excellent teamwork and leadership skills
- Ability to follow a strict personal dress code and maintain a valid driver’s license is required.
*Preferred experience in food and beverage setting.
Benefits:
Competitive salary, insurance, paid sick/vacation time and 401k options available.
Note: Gulf Breeze Zoo is a drug free and smoke free work environment.
Applicants should email cover letter and resume.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $18 - $20
