ServiceNow Solution Engineer Lead

ServiceNow Solution Engineer Lead. This is a Direct Hire role in Lisle, IL. In this role, you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.

What You Bring to the Role. (Ideal Experience)

• Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis.
• Demonstrated experience in ITSM frameworks
• Extensive experience with ServiceNow and SolarWinds
• Fundamental understanding of key technologies relevant to ServiceNow implementations, including Web Services, LDAP, and JavaScript.
• Demonstrated ability to influence and consult (on pros, cons, and risks).
• Provide thought leadership in solving business processes and technical problems.
• Ability to analyze data findings to draw conclusions and develop actionable recommendations.
• Excellent communication skills.
• Ability to explain complex practices, processes, or procedures in clear and simple terms.
• Demonstrated experience in leading process improvement and organizational change initiatives.
• Proven expertise and overall responsibility in customer service and contact center services, performance, and new-generation capabilities.
• Excellent presentation, time management, and collaborating skills.
• Plans and carries out responsibilities with minimal direction.
• Ability to collaborate effectively with individuals from diverse cultural backgrounds.

What You'll Do. (Skills Used in this Position)

• Drive the strategic execution of IT service management and operational frameworks to enhance efficiency and align with organizational priorities.
• Cultivate strong partnerships to encourage collaboration and continuous knowledge sharing.
• Lead the development and execution of a structured roadmap focused on optimizing IT service processes, tools, and methodologies.
• Advocate for the value of service and operations management, ensuring key functions such as incident resolution, problem tracking, change execution, request handling, enterprise monitoring, and asset management are effectively integrated.
• Evaluate service effectiveness through data-driven insights, identifying areas for refinement and operational enhancements.
• Uphold regulatory, security, and governance standards to mitigate risk and maintain compliance.
• Provide strategic guidance on system integrations and platform enhancements, fostering innovation in IT service tools and processes.
• Support the professional growth of service and process leaders by deepening their expertise in IT service and operations methodologies.

Compensation Information

The expected salary range for this position is 130,000-205,000 per year depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without current or future visa sponsorship.

All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.