What are the responsibilities and job description for the Branch Manager (Bilingual - Spanish, preferred) position at Gulf Coast Bank & Trust Company?
Summary
The Branch Manager will direct and supervise staff and operational activities in the assigned branch location and promote positive bank image within the community, ensuring delivery of quality customer service and achievement of sales goals.
Responsibilities
- Accountable for maximizing branch revenues, deposits and loans and minimizing operating losses.
- Performs and holds staff accountable for business development within the branch, loan generation, and referrals to other lines of business (i.e. Mortgage, Wealth Management).
- Maintains and develops relationships with existing and potential clients by conducting calls.
- Deploys resources to optimize individual and team performance.
- Monitors employee activities to assist with problems, provide coaching, and take necessary actions to ensure work quality, exceptional customer service, and adherence to schedules.
- Ensures branch compliance with bank policies, procedures, and audit requirements.
- Prioritizes, manages, and communicates promotional campaigns and product initiatives.
- Represents bank in local community organizations.
- Performs general management duties, including hiring of staff, conducting performance evaluations, and promotions or terminations as necessary.
- Responsible for development of subordinate staff, estimating personnel needs, assigning work, and meeting completion dates and sales goals.
- Develops programs and reward systems to increase morale and reduce turnover.
- Identifies training needs and opportunities; develops and implements plan to meet needs.
- Performs additional duties as assigned.
Skills/Experience/Education
- Bachelor's Degree or 3–5 years relevant branch operations and/or proven sales negotiation experience.
- Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans.
- Ability to work independently, maintain confidentiality, problem solve, supervise a team.
- General knowledge of banking products and various computer software (i.e. MS Office).
- Excellent customer service, written and oral communication, and presentation skills.
Essential Mental & Physical Requirements
- Ability to travel if required to perform the essential job functions.
- Ability to work under stress and meet deadlines.
- Ability to read and interpret a document if required to perform the essential job functions.
- Prolonged periods of sitting at a desk and working on a computer may be required.
- Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.
