Front Desk Clerk

Duties/Responsibilities:

· Screen potential and existing patients, by telephone and in person, to determine appropriate appointment time; alert physician of patients that require immediate attention.

· Schedule patient appointments following office protocols; 25 – 30 patients a day.

· Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances.

· Copy insurance card and any other needed information

· Inform patients of delays or other situations that may result in a longer than normal wait.

· Describe policies and procedures for new and established patients.

· Check out patients after they've seen the physician; schedule return visit as needed.

· Scan demographics, insurance cards and reviewed/corrected encounter forms daily.

· Scan deposits daily, bank/post office as needed.

· Copy, scan and mail documents and forms as needed.

· Answer phones; take and relay messages; refer callers to other departments as needed.

· Maintain a current list of managed care plans accepted by the practice.

· Maintain a current phone list of often used numbers including emergency rooms, police and fire departments, social service agencies, hospital departments, physical and or occupational therapy agencies, home health agencies, nursing homes.

· Inform all patients of dates the office is closed.

· Keep the reception/waiting area clean at all times.

· Clean and maintain the front desk area.

· Attend and participate in staff and front desk meetings.

· Any duties or projects as assigned by the Front Desk Supervisor

Skills/Abilities:

· Ability to maintain strict confidentiality on all patient issues.

· Must be a team player with a positive attitude.

· Ability and desire to represent the clinic in a professional manner.

· Position requires sympathy, tact and understanding in dealing with patients, physicians, and coworkers.

· Ability to adjust to various personalities.

· Ability to work with and without supervision and perform a variety of routine tasks.

· Willingness to accept responsibility for established procedures.

Education and Experience:

· High school diploma or equivalent required.

· Knowledge of medical practice procedures and functions preferred.

· Previous experience with telephone systems and office equipment including copiers, fax machines and computers.

· Knowledge of medical terminology preferred, but not required.

· Good oral and written communication skills

· Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public.

· Experience with filing, both alphabetically and numerically

· Ability to react calmly and effectively in emergency situations.

· Ability to interpret, adapt and apply guidelines and procedures.

Physical Requirements:

· Requires full range of body motion including lifting and carrying, manual and finger dexterity and eye-hand coordination. Requires standing, walking and sitting for extensive periods of time.

· Occasionally lifts and carries items weighing up to 50 lbs.

· Requires the ability to communicate clearly and effectively, verbally, and orally.

· Requires working under stressful conditions or working irregular hours.

· Requires a professional attitude to deal with patients with an unpleasant aspect of illness.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person