What are the responsibilities and job description for the Front Office Coordinator position at Gulf Coast Property Management?
Job Description
Front Office Coordinator-Sanibel Island
FRONT OFFICE HERO-Sanibel Island
Because behind every great Property Management Company is a Front Office Coordinator
Who We Are And What We Do
We are Gulf Coast Property Management (GCPM) and we assist property owners and investors with the business of renting their rental homes. We bridge the gap between property owners, residents, and guests by providing professional marketing, leasing, and management services on their behalf. We are passionate about what we do and about expanding our customer base.
Who You Are And What You Do
You are the smiling face our clients and customers see in person and hear on the phone.
You are the Fixer, the Peacemaker, the Master Crafter of Reservations, Customer Service, Work Order Coordination, Sales, and All things Admin.
And just like we have the Super Power to Manage Properties, You have the Super Power to Manage your Career Choice.
You are...
The Front Office Hero
You will be trained in our processes and procedures utilizing your knowledge, skills, abilities, education, and passion for providing the ultimate customer service experience. You will be able to bring to the table your career-minded goals, with a can-do attitude, a willingness to go the extra mile and a "MacGyver" mind set.
The right person to sit in this seat will be a leader, self-motivated, detail oriented, tech savvy, organized, results orientated, and have the tenacity of Wile E. Coyote in a desert with no water, an Acme Sling Shot, 1 large bolder, and an eye on his prize.
We are a small team, and we need people who possess the drive to help us succeed and grow. This is a FAST-paced industry and self-direction is critical.
The Lay of the Land
Based on Sanibel Island, on property, you will be responsible for providing expert guidance, high level service, and oversight to our vacationing guests. The right person will play a pivotal role in providing a local presence, processing and managing Vacation Rental Reservations, submitting work orders, and performing inspections, as needed, in our rentals. Additional responsibilities will include coordinating various tasks and responsibilities with property managers, maintenance staff, inspectors and owners as needed.
Your Assignments, If You Choose to Accept Them:
Reservation Management
Physical And Enviornmental Requirements.
To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
PHYSICAL AND DEXTERITY REQUIREMENTS: Position requires mostly sedentary work that will occasionally require walking or standing for brief periods of time.
Requires sedentary work that involves sitting or standing for prolonged periods of time and may involve exerting up to fifteen (15) pounds of force occasionally to move objects, or considerable skill, adeptness, and speed in the use of fingers, hands or limbs in tasks involving repetitive motions and the use of standard office equipment.
Great physical effort is not necessarily a part of the job, but long hours attending evening meetings or working on office-related matters may be required. Occasional travel out of town may also be necessary. Stamina is required to endure and resolve crisis-oriented work situations.
SENSORY REQUIREMENTS: Sensory ability refers to hearing, sight, touch, taste, and smell required by the job.
The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.
PS:
The rest of this job post contains information about perks that we offer. If you have read this far into this post, and decide to apply, there is a section to leave a note to us. In that section, tell us about your favorite superhero and why you chose them.
Benefits For You, Your Family, And Your Future
Besides joining a stable organization in a hot industry sector, you'll enjoy an environment that fosters career growth, promotions, recognition, as well as Competitive Compensation and a Benefits Package which includes Medical Insurance, Matching 401K, PTO, Paid Holidays, And Bonus Potential.
Longevity
As one of the area’s leading management companies of privately owned rental homes, we offer a level of service that's unheard of when it comes to managing such properties. This ensures an enviable degree of employment stability in often uncertain times.
Compensation
Pay Range - $20.00 to $25.00 per hour dependent upon experience
Front Office Coordinator-Sanibel Island
FRONT OFFICE HERO-Sanibel Island
Because behind every great Property Management Company is a Front Office Coordinator
Who We Are And What We Do
We are Gulf Coast Property Management (GCPM) and we assist property owners and investors with the business of renting their rental homes. We bridge the gap between property owners, residents, and guests by providing professional marketing, leasing, and management services on their behalf. We are passionate about what we do and about expanding our customer base.
Who You Are And What You Do
You are the smiling face our clients and customers see in person and hear on the phone.
You are the Fixer, the Peacemaker, the Master Crafter of Reservations, Customer Service, Work Order Coordination, Sales, and All things Admin.
And just like we have the Super Power to Manage Properties, You have the Super Power to Manage your Career Choice.
You are...
The Front Office Hero
You will be trained in our processes and procedures utilizing your knowledge, skills, abilities, education, and passion for providing the ultimate customer service experience. You will be able to bring to the table your career-minded goals, with a can-do attitude, a willingness to go the extra mile and a "MacGyver" mind set.
The right person to sit in this seat will be a leader, self-motivated, detail oriented, tech savvy, organized, results orientated, and have the tenacity of Wile E. Coyote in a desert with no water, an Acme Sling Shot, 1 large bolder, and an eye on his prize.
We are a small team, and we need people who possess the drive to help us succeed and grow. This is a FAST-paced industry and self-direction is critical.
The Lay of the Land
Based on Sanibel Island, on property, you will be responsible for providing expert guidance, high level service, and oversight to our vacationing guests. The right person will play a pivotal role in providing a local presence, processing and managing Vacation Rental Reservations, submitting work orders, and performing inspections, as needed, in our rentals. Additional responsibilities will include coordinating various tasks and responsibilities with property managers, maintenance staff, inspectors and owners as needed.
Your Assignments, If You Choose to Accept Them:
Reservation Management
- Respond promptly and professionally to reservation inquiries via phone, email, and online platforms
- Process reservations accurately and efficiently using reservation management software.
- Coordinate availability, rates, and special requests with property managers to ensure accurate bookings.
- Provide Exceptional Customer Service to guests by addressing inquiries, concerns, and special requests promptly and courteously.
- Assist quest with pre-arrival preparations, including providing directions, check-in instructions, and recommendations for local attractions, and amenities.
- Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.
- Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.
- Coordinate with cleaning staff, inspection, maintenance staff to ensure properties are properly prepared and maintained for guest arrivals throughout their stay.
- Maintain accurate records of reservations, work orders, payments, as well as guest and staff communications.
- Identify opportunities to upsell additional services, amenities, or upgrades to enhance quest experiences and increase revenue.
- Utilize information on promotional offers, discounts, and packages to encourage current and future bookings.
- Other duties may be assigned as this is an ever-changing industry.
- Adaptability is Key to Survival.
- 5 years of proven experience in Hospitality, Customer Service, or Reservation Management required.
- A minimum of an Associates Degree in Business Administration preferred.
- A valid Florida Driver’s license is required with a clean driving record.
- Technical computer skills are required on all forms of hardware - laptops, tablets, and mobile devices.
- Technical computer software skills are required such as Microsoft Office programs.
- Professional in all forms of communications such as email, phone calls, video calls and text messaging to ensure the ability to build strong relationships, trust, and client satisfaction.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Excellent time management skills with the ability to change activity frequently and cope with interruptions.
- Highly responsive and reliable with strong attention to detail on all levels.
- Five-day work week with occasional weekends.
- Ability to stand, sit, and walk for an extended period.
- Reach overhead and below the waist, regularly push, pull, and lift to 25 pounds, occasionally lift or move up to 50 pounds and bend, stoop, squat, kneel, and twist.
- Other duties as assigned.
Physical And Enviornmental Requirements.
To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
PHYSICAL AND DEXTERITY REQUIREMENTS: Position requires mostly sedentary work that will occasionally require walking or standing for brief periods of time.
Requires sedentary work that involves sitting or standing for prolonged periods of time and may involve exerting up to fifteen (15) pounds of force occasionally to move objects, or considerable skill, adeptness, and speed in the use of fingers, hands or limbs in tasks involving repetitive motions and the use of standard office equipment.
Great physical effort is not necessarily a part of the job, but long hours attending evening meetings or working on office-related matters may be required. Occasional travel out of town may also be necessary. Stamina is required to endure and resolve crisis-oriented work situations.
SENSORY REQUIREMENTS: Sensory ability refers to hearing, sight, touch, taste, and smell required by the job.
The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.
PS:
The rest of this job post contains information about perks that we offer. If you have read this far into this post, and decide to apply, there is a section to leave a note to us. In that section, tell us about your favorite superhero and why you chose them.
Benefits For You, Your Family, And Your Future
Besides joining a stable organization in a hot industry sector, you'll enjoy an environment that fosters career growth, promotions, recognition, as well as Competitive Compensation and a Benefits Package which includes Medical Insurance, Matching 401K, PTO, Paid Holidays, And Bonus Potential.
Longevity
As one of the area’s leading management companies of privately owned rental homes, we offer a level of service that's unheard of when it comes to managing such properties. This ensures an enviable degree of employment stability in often uncertain times.
Compensation
Pay Range - $20.00 to $25.00 per hour dependent upon experience
Salary : $20 - $25