Luxury Rental Account Manager

Who We Are And What We Do

We are Gulf Coast Property Management (GCPM) and we assist property owners and investors with the business of renting their rental homes. We bridge the gap between property owners, residents, and guests by providing professional marketing, leasing, and management services on their behalf. We are passionate about what we do and about expanding our customer base.

What We Need

We are currently recruiting for the position of Luxury Concierge. You will be trained in our processes and procedures utilizing your knowledge, skills, abilities, education, and passion for this career.

We are also looking for a positive attitude and a willingness to go the extra mile. The right candidate should be a leader, self-motivated, detail oriented, tech savvy, organized, results orientated, and have a positive attitude. We are a small team, and we need people who possess the drive to help us succeed and grow. This is a FAST-paced industry and self-direction is critical.

Overview

The Luxury Concierge serves as the primary point of contact for property owners and guests, ensuring seamless onboarding, pristine property conditions, elevated guest experiences, and exceptional owner relations. This role requires an unwavering commitment to delivering high-touch service and overseeing Tier 2 maintenance, quality control, and property inspections to maintain the highest standards of excellence.

What Does This Role Require To Be Successful?

Owner Onboarding and Relations

• Guide property owners through the onboarding process, ensuring a smooth transition and complete satisfaction.
• Develop and maintain strong relationships with property owners, acting as their primary point of contact for inquiries and concerns.
• Collaborate with owners to tailor services to their preferences and ensure alignment with luxury brand standards.
• Provide proactive communication and updates regarding property conditions, maintenance schedules, and guest feedback.

Property Inspections and Quality Control

• Conduct regular property inspections to ensure that all homes meet luxury standards for cleanliness, maintenance, and aesthetic appeal.
• Identify and address areas for improvement, ensuring immediate resolution of discrepancies.
• Oversee the quality control of furnishings, appliances, and amenities to ensure they meet brand expectations.
• Maintain detailed reports of inspections and follow up on outstanding issues to completion.

Guest Experience Management

• Curate personalized guest experiences, ensuring exceptional service at every touchpoint.
• Serve as a liaison between property owners and guests, addressing special requests, feedback, and concerns promptly and professionally.
• Coordinate with housekeeping, maintenance, and other teams to ensure guest-ready properties at all times.

Tier 2 Maintenance Oversight

• Act as the escalation point for maintenance issues requiring advanced troubleshooting or coordination.
• Oversee and manage Tier 2 maintenance requests, working with vendors and service providers to ensure timely and high-quality resolutions.
• Monitor vendor performance and provide feedback to maintain exceptional service standards.

Administrative and Reporting Duties

• Maintain accurate records of all property conditions, owner preferences, guest feedback, and service requests.
• Prepare and deliver periodic reports on property performance, guest satisfaction, and maintenance trends.
• Assist in budgeting for maintenance and property improvement projects as needed.

Qualifications

Education and Experience

• Bachelor’s degree in hospitality, property management, or a related field preferred.
• 3 years of experience in luxury property management, hospitality, or concierge services.

Skills and Competencies

• Strong attention to detail and organizational skills.
• Exceptional communication and interpersonal abilities.
• Problem-solving mindset with the ability to handle high-pressure situations.
• Knowledge of property maintenance, quality control processes, and guest service best practices.
• Proficiency in property management software and Microsoft Office Suite.

Other Requirements

• Availability to work flexible hours, including weekends and holidays, as required by property schedules.
• Valid driver’s license and reliable transportation.

Work Environment and Physical Demands

• Five-day work week with a rotating “On-Call” schedule with other Account Managers
• A company vehicle will be provided for traveling between worksites and properties.
• Ability to stand, sit, and walk for an extended period.
• Reach overhead and below the waist, regularly push, pull, and lift to 25 pounds, occasionally lift or move up to 50 pounds and bend, stoop, squat, kneel, and twist.

Benefits For You, Your Family, and Your Future

Besides joining a stable organization in a hot industry sector, you'll enjoy an environment that fosters career growth, promotions, recognition, as well as Competitive Compensation and a Benefits Package which includes Medical Insurance, Matching 401K, PTO, Paid Holidays, And Bonus Potential.

Longevity

As one of the area’s leading management companies of privately owned rental homes, we offer a level of service that's unheard of when it comes to managing such properties. This ensures an enviable degree of employment stability in often uncertain times.