Client Relations Manager - Hospital and Medical Services

Position Title: Manager, Client Relations

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The Client Relations Manager plays a vital role in ensuring hospital and medical service partners receive exceptional service and optimize product usage to meet the needs of the community. This position is responsible for client relationship management, service quality engagement, data analysis, and partnership optimization. The role involves in-person client interactions, quality reviews, product utilization management, and education initiatives while also working to improve operational efficiencies and reduce costs for hospital and medical service partners.

JUST FOR YOU:

• Career advancement opportunities.
• Competitive compensation and benefits package.
• Texas Medical Center location with free parking.
• Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect
• Work to actively create experiences that inspire others to save lives, each and every day.
• Embrace doing it right, making connections, and creating desired experiences.
• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you will:

Client Relationship & Quality Management:

• Conduct hospital and medical service partner visits, quarterly business reviews, and quality reviews to assess service effectiveness.
• Manage service-related issues, ensuring timely resolution and communication.
• Intake, track, and resolve client inquires while ensuring follow-ups with internal teams.
• Ensure client interactions and account activity is logged, maintained and updated in a timely via data systems (CRM).
• Organize Lab Week engagement, giveaways, and recognition events for hospital clients.

Operational & Data Analytics

• Analyze inventory usage trends, return rates, and service agreements to recommend cost-saving solutions for partners.
• Utilize quality metrics, dashboards, and reports to monitor and enhance service delivery.
• Collaborate with partners to establish and optimize par-level inventory, ensuring disaster readiness.
• Identify and investigate return trends, making necessary adjustments to agreements and fees.

Education & Stakeholder Engagement

• Lead Lunch & Learns, training sessions, and hospital education initiatives.
• Communicate key policy changes, regulatory updates, and operational adjustments to partner teams.
• Represent The Blood Center at industry events, community meetings, and recruitment outreach programs.
• Present The Blood Center’s products and services, identifying opportunities for upselling and expanded service partnerships.
• Hire, motivate and train staff to support client engagement.

Industry Expertise & Collaboration

• Stay up to date on hospital transfusion services, blood bank operations, and EMS client needs.
• Collaborate with internal teams on technical discussions, lab requirements, and service improvements.
• Monitor industry trends, competitor activities, and partner needs to enhance service offerings.

We need someone who has:

• Bachelor’s degree or equivalent from an accredited college or university preferred.
• A minimum of five years related experience in client relations, account management and/or sales and marketing preferably in the medical industry and hospital services.
• Strong recordkeeping and data management skills required.
• Ability to multitask and have strong organizational skills.
• Excellent oral and written communication skills are required to successfully interact with employees, management, regulatory agencies, and the public.
• Highly adaptable and independent self-starter and quick learner.
• Prior experience working in a CRM required.
• Computer Literate: Microsoft Office, Desktop Publishing
• Ability to manage multiple projects and deadlines effectively.
• Strong interpersonal skills and the ability to work collaboratively with various stakeholders.
• Valid Texas Driver’s License and acceptable driving record.
• Must meet standards of The Blood Center’s Vehicle Safety Program.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 5 years (Required)
• Account management: 5 years (Required)
• medical services industry: 4 years (Preferred)
• Medical sales: 4 years (Preferred)

Ability to Relocate:

• Houston, TX 77054: Relocate before starting work (Preferred)

Work Location: In person