Donor Engagement Coordinator

GULF COAST REGIONAL BLOOD CENTER

1400 La Concha Lane, Houston, TX 77054

Position Title: Donor Engagement Coordinator

Join our team of heroes!

Reporting to the Marketing Manager, this position is responsible for the coordination and execution of donor-facing communications. Acting as a supportive role bridging the gap between creative and operations this position will ensure departmental commitments are delivered timely and ensuring a consistent and impactful brand message.

JUST FOR YOU:

• Career advancement opportunities.
• Competitive compensation and benefits package.
• Texas Medical Center location with free parking.
• Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect
• Work to actively create experiences that inspire others to save lives, each and every day.
• Embrace doing it right, making connections, and creating desired experiences.
• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you will:

• Manage the ‘reminder call’ process by pulling daily call lists, calling all donors regarding pending scheduled appointments and making the appropriate database entries to record call results.
• Exercise a high level of professionalism and confidentiality as well as offer professional sensitivity when engaging and communicating with internal and external customers.
• Create and update phone scripts as needed for specific calling campaigns.
• Accurately provide information about the importance of blood donations and marketing programs.
• Review and respond to comments and inquiries made on social media channels in a timely, friendly, and professional manner to educate and create positive connections with the community.
• Analyze and interpret reminder call results and social media feedback to identify behaviors and patterns that are likely to increase donor engagement and retention.
• Represent the voice of the donor and provide input into every core marketing initiative and process.
• Work with other members of the marketing team to ensure calls and social media responses compliment and amplify all marketing initiatives.
• Complete administrative tasks correctly and on time. Help as needed with reports, events, and required paperwork.
• Understand, monitor and ensure effective execution of all Gulf Coast Regional Blood Center policies and procedures to support organizational goals and values.
• Adhere to state and federal guidelines and professionally support affirmative action, social responsibility and diversity initiatives.

We need someone who has:

• Associate’s Degree from an accredited college or university plus a minimum of two years of customer service experience or equivalent combination of education and experience. Previous supervisory experience in a customer service setting desirable.
• Valid Texas Driver's License and acceptable driving record. Must have reliable transportation to transport self to various donor and group sites.
• Computer Literate: Microsoft Office, including Word, Excel, PowerPoint, Outlook
• Must be able to work irregular hours and days as needed, including some nights and weekends
• Ability to prioritize work and manage time, often under pressure
• Hard working, detail-oriented and committed to producing great end-results
• Excellent verbal communication skills

Who We Are:

Gulf Coast Regional Blood Center is a non-profit 501 (c) (3) organization and is accredited, licensed, and inspected by the Food and Drug Administration (FDA), AABB as well as local and state authorities. Serving the largest medical campus in the world, The Blood Center has grown to more than 650 employees and serves more than 170 hospitals and health care institutions in the 26-county Texas Gulf Coast, Brazos Valley, and East Texas regions. As it pertains to stability, we have been in business for over 45 years with no threat of mergers or acquisitions; and growing stronger as we gain more partnerships within the business community.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

The Blood Center is an Affirmative Action/Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.