What are the responsibilities and job description for the Night Auditor position at GULF SHORES QUALITY INN?
The Night Auditor represents the hotel to the guest throughout all stages of the guest’s stay. They are responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and hotel revenues. The ideal candidate must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail-oriented.
Essential Duties and Responsibilities:
§ Book guest reservations using knowledge of occupancy, arrivals, and departure information.
§ Greet guests immediately with a friendly and sincere welcome.
§ Register guests into a hotel promptly and courteously using up-selling techniques to maximize room rates.
§ Prepare for all group check-ins and outs, VIP arrivals, and any special assignments given.
§ Pre-register, and block reservations following hotel rate structures, discounts and sell strategies.
§ Handle cash and credit card transactions accurately and securely.
§ Be familiar with all events, functions, and groups as well as the hotel brand, product, and surrounding area.
§ Protect confidential guest information and the privacy of guests
§ Work closely with Housekeeping in keeping room statuses up to date.
§ Coordinates requests for maintenance and repair work.
§ All other duties as assigned. Perform Night Audit following the steps and training provided.
Required Skills and Experience:
Previous hospitality industry experience preferred but not required
Able to accept directions and priorities from members of management and reliably follow through on tasks.
Proficient in Quore.
Highly energetic and motivated individual
Ability to lift to 50 pounds.
Ability to work with machinery both indoors and outdoors.
Ability to work independently with little supervision.
Excellent interpersonal and communication skills with strong customer/client focus essential
Strong problem-solving skills
Ability to work in a fast-paced, high-pressure environment
Ability to shift and manage multiple priorities while adapting easily to change
Results-driven focus and ability to work through to completion promptly
High level of flexibility regarding overtime during busy periods as required by the business
