Shipping and Receiving Clerk

Summary

The Shipping & Receiving Clerk is crucial for managing the flow of goods in and out of the facility. This role encompasses responsibilities across shipping, receiving, returns, carrier relations, order management, product management, and customer service to ensure prompt, accurate, and systematic handling of materials and customer interactions. Central to this position is a commitment to providing outstanding customer service, ensuring every client interaction is conducted with professionalism and dedication to meeting and exceeding customer expectations.

Essential Duties

• Efficiently checks in and out truck drivers using excel and other Microsoft office applications, all procedures are timely and comply with company standards.
• Completes and obtains the necessary signatures on bills of lading, guaranteeing all paperwork is accurate and properly filed.
• Ensures all activities comply with safety codes, company policies, and regulations, promoting a safe working environment.
• Identifies and resolves issues with shipments, liaising with customers and team members to ensure smooth operations.
• Maintains effective communication with customers, addressing deadlines, commodity issues, and general inquiries promptly and professionally.
• Promptly receives and processes customer orders in the warehouse management system and Microsoft Office, ensuring accuracy and timeliness.
• Implements new methods and procedures to continually improve the efficiency and effectiveness of department operations.
• Works closely with other departments to coordinate activities and ensure that customer needs are met, enhancing overall service delivery.

• High school diploma or equivalent preferred.
  
• Must have a current Texas driver’s license and a satisfactory driving record.

• Must have at least one (1) year of experience in shipping and receiving.
  
• Must have at least one (1) year experience with Microsoft Word and Excel.
  
• Must have at least one (1) year experience with an automated warehouse management systems such as SAP, Oracle, or Visual Intermodal.

Skills

Must have the following skills and/or abilities:

• Ability to work in a fast-paced environment with frequent changes.
• Exceptional attention to detail and ability to manage multiple tasks simultaneously and meet deadlines while maintaining the highest standards of accuracy and quality focusing on a specific task and thinking of all critical details.
• Excellent communication (both written and verbal) and an ability to explain details to internal and external customers.
• Demonstrate initiative on critical matters by clearly understanding the overall objective, doing what needs to be done immediately, and providing or receiving updates, without being asked and in the most thorough way possible.
• Demonstrate strong work ethic and teamwork skills by actively contributing to their group in order to complete tasks, meet goals, actively listen to their coworkers, respect ideas, and aim to improve the process at hand.
• Proficient Data Entry skills in Microsoft Office, Excel and warehouse management systems software.
• Proficient organization, planning, and time management skills in order to set priorities and meet assigned deadlines.
• Project a courteous, professional, and positive approach with customers, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.

• Sit or stand for 4–8 hours within a given day while performing essential duties.
• Constantly uses fingers and hands when dialing/answering the phone and operating a computer or other office machinery, such as a calculator, copy machine, and computer printer.
• Occasionally lift or move up to 20 pounds with or without assistance.
• Ability to hear average or normal conversations and receive ordinary information through verbal communication in person or over the telephone.
• Average, ordinary visual acuity necessary to prepare or inspect documents; operate a computer or other office machinery; and detect objects in and around the office.
• Occasionally moves about, push/pull, climbing, stooping, kneeling, standing, and/or ascends/descends stairs to gather or deliver documents; access office machinery (copy machine, computer printer, and the like); attend training sessions; meet with co-workers; and/or perform related duties.

Working Conditions

• Majority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions.
• May require infrequent warehouse or storage yard visits in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon truck activity.

Benefits

• Competitive Pay
• Paid time off
  
• Paid holidays
  
• 401(k)
• Health, Dental, Vision, Life and Disability Insurance
  

Job Details

• Job Type: Full-Time
• Pay: Negotiable
  Schedule: Non-Exempt, M-F 40 hours per week
  Location: Houston, TX

Gulf State Trucking is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.