What are the responsibilities and job description for the Customer Service Technician position at Gulf Stream Coach, Inc.?
Customer Service Technician
Gulf Stream Coach, Inc. of Nappanee Indiana is currently seeking to fill a vital role for a qualified Customer Service Technician. The ideal candidate should possess a working knowledge of RV appliances, slide out systems, RV electrical systems, LP gas systems, Plumbing systems and related RV knowledge.
FUNCTIONS/RESPONSIBILITIES:
- Expertly diagnoses issues based on experience, analysis, and testing after discussing with clients and examining RV to determine nature of problem.
- Communicates with retail customers and dealers.
- Well-versed in all maintenance and repairs.
- Dealer support via emails, phone and warranty claims.
- Retail support via email and phone calls, may include investigating their claims, assisting with non-dealer authorizations, product spec information, listening to customer concerns (warranty and non-warranty).
- Warranty claims and authorizations on our website, may include investigating claims, checking for duplicate submissions, registrations, etc.
QUALIFICATIONS:
- Must have general repair knowledge of RV processes.
- Excellent interpersonal skills and have a strong desire to provide extraordinary customer service.
- Strong attention to detail with detailed record keeping and be quality minded.
- Must have diagnostic, repair and problem-solving skills.
- Minimum 2 years of RV Customer Service experience.
- Computer experience and phone skills.
Gulf Stream Coach, Inc. offers competitive salary and benefits.
Please submit your resume and cover letter to: employment@gulfstreamcoach.com or in person at 717 South Oakland Avenue, Nappanee Indiana 46550.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Shift:
- Day shift
Experience:
- RV Customer Service: 2 years (Required)
Ability to Commute:
- Nappanee, IN 46550 (Required)
Work Location: In person