What are the responsibilities and job description for the Sr. Systems Analyst position at Gulf Winds Credit Union?
Senior Systems Analyst | Careers at Gulf Winds
Job Description
Role:
Primary duties are to maintain the operational readiness of enterprise applications, including core processing, and implement standard enhancement change requests as needed. Responsible for supporting enterprise applications, including but not limited to monitoring, troubleshooting, researching, analyzing, programming, testing/ validating, patching/upgrading, and overall lifecycle management. Supports business units by analyzing request details, identifying technical requirements, researching fulfillment options, making recommendations in alignment with corporate standards and industry best practices, scheduling the work, and coordinating any technical implementation work. Maintains a high level of responsiveness, ensuring users and business units are supported in a timely fashion. Establishes and maintains technical subject matter expertise as dictated by the needs of the department and credit union. Provides technical and professional mentorship to junior team members and drives positive change within the organization.
Essential Functions & Responsibilities:
Maintains enterprise applications, core processing, file availability, integrations, automation, and supporting software tools.
Remediates technical issues submitted to the team and monitors the team ticket queue to ensure a timely response and adherence to established Service Level Agreements (SLAs).
Fulfills approved enhancement requests by established SLAs and procedures.
Develops basic application enhancements, automation, and integration to increase overall functionality, efficiency, and reliability.
Maintains inventory of all enterprise applications, including vendor SLAs, lifecycle details, licensing allocation, technical dependencies, and any relative contact information.
Interfaces with vendors as needed to ensure appropriate service levels are maintained.
Provide hands-on learning, mentorship, and guidance to junior team members. Documents support processes, workflows, dataflows, user guides, changes, and fix actions.
Performs other job-related duties as assigned in a secure and compliant manner.
Performance Measurements:
- Resolves complex production problems across multiple environments, platforms, and programming languages to ensure maximum uptime of enterprise applications.
- Meets department standards for support whenever technical issues occur. Provides management with timely updates regarding key production impacting issues.
- Ensures core system technology resources are used reliably and securely. Facilitates the timely execution of standard maintenance, such as patches, updates, and upgrades.
- Communicates impactful changes appropriately and ensures any modifications have been tested before they are put into production, working with training as needed to ensure users are prepared.
- Interprets business needs into system requirements by defining and analyzing system problems, performance issues, setup options, and validation standards. Analyzes the Credit Union's core processing function's overall efficiency and aligns user needs with system capabilities.
- Communicates effectively with users at all levels to understand their job functions and business needs. Translates complex technical concepts into simple language for non-technicians and creates comprehensive but easy-to-understand test plans for users.
- Meets deadlines for completing all assigned tasks and provides valuable input concerning application operation.
- Coordinates with internal partners and vendors as needed to remediate issues and complete enhancements. Maintains appropriate relationships with outside vendors and suppliers.
- Provides operational support services during normal business hours and on-call as dictated by the department's needs.
- Continually improves skill set by researching new applications, technology, techniques, and best practices. Shares knowledge and experience with other team members.
- Train junior staff by providing invaluable practical experience for professional growth and development building relevant skills and knowledge directly applicable to their role.
Knowledge and Skills:
Experience: Five years as a Systems Analyst or equivalent experience. Two years of experience with financial industry applications. Knowledge of Credit Union operations and technology stack preferred. Completion of Episys System Administrator training program or equivalent system. OpCon knowledge and one or more relevant system administration certifications. SQL and 'low code' development expertise preferred. Proven experience may be acceptable instead of listed experience.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications instead of a degree). Proven experience may be acceptable instead of listed education.
Interpersonal Skills: In addition to normal courtesy and tact, a significant level of trust and diplomacy is required. Work involves extensive personal contact with others and is usually personal or sensitive. It involves leading, motivating, influencing, and training others. Outside contacts become important and fostering sound relationships with other entities (companies and individuals) becomes necessary. This often requires the ability to influence and sell ideas or services to others. The ability to collaborate effectively with cross-functional team members is a must.
Other Skills: Exceptional customer service skills. Demonstrated strong analytical and problem-solving skills. Strong oral and written communication skills. Ability to work and travel independently.
Physical Requirements: This job requires reporting to a Gulf Winds office environment and routinely using standard equipment such as computers, printers, and phones. It requires actively participating in conference calls and in-person meetings with other Credit Union team members and vendors.
Normal expected work hours are between 8:00 a.m. and 5:00 p.m. CST, but work after normal work hours (including weekends) may be required. The employee must adhere to safety rules and regulations.
Work Environment: Must be able to actively participate in conference calls/meetings with vendors and other credit union team members.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
