Jewelry Sales Associate

Job Description

Job Title: Jewelry Sales Associate

Department: Retail Sales

Location: Fort Myers, FL

Reports To: Store Manager/Supervisor

Job Summary:

The Jewelry Sales Associate is responsible for providing exceptional customer service and sales support to customers in a jewelry retail environment. This role involves assisting customers in selecting jewelry, providing product information, processing sales transactions, maintaining store appearance, and contributing to a positive and engaging shopping experience.

Key Responsibilities:

• Customer Service:

• Greet and engage customers in a friendly and professional manner.
  
  

• Assist customers in finding and selecting jewelry that meets their needs and preferences.
  
  

• Answer customer questions about jewelry products, materials, and pricing.
  
  

• Build rapport with customers and provide personalized recommendations.
  
  

• Address customer concerns and resolve issues in a timely and effective manner.
• Sales:
  
  

• Present and demonstrate jewelry products to customers, highlighting features and benefits.
  
  

• Close sales transactions efficiently and accurately, using point-of-sale (POS) systems.
  
  

• Process payments and issue receipts.
  
  

• Meet or exceed individual and team sales goals.
  
  

• Identify upsell and cross-sell opportunities.
• Store Maintenance:
  
  

• Maintain the appearance and organization of jewelry displays and the store environment.
  
  

• Ensure that jewelry is properly displayed and stocked.
  
  

• Participate in inventory management activities, including stock checks and replenishment.
  
  

• Follow store policies and procedures regarding security, safety, and loss prevention.
• Other Responsibilities:
  
  

• Participate in pre-selling and sales-driving events, including trunk shows.
  
  

• Provide after-sales service, such as wrapping, cleaning, resizing, or repairing jewelry.
  
  

• Assist with other duties as assigned by management.
  

Skills and Qualifications:

• Experience:

• Prior experience in retail sales or customer service is preferred.
  
  

• Experience in a jewelry retail environment is a plus.
• Experience with precious metals, and auctions is highly desireable
• Knowledge:
  
  

• Basic knowledge of jewelry types, materials, and trends.
  
  

• Understanding of sales techniques and customer service principles.
• Skills:
  
  

• Excellent communication and interpersonal skills.
  
  

• Strong customer service skills.
  
  

• Ability to work independently and as part of a team.
  
  

• Proficiency in using point-of-sale (POS) systems.
  
  

• Ability to handle cash and other forms of payment.
  
  

• Attention to detail and ability to maintain a clean and organized work area.
• Education:
  
  

• High school diploma or equivalent
• Other:
  
  

• Ability to stand for extended periods of time.
  
  

• Availability to work flexible hours, including evenings and weekends.
• Submit resume for review
• Initial phone interview then in person