Project Manager

Project Manager
Gulfside Elevator

Gulfside Elevator is seeking a dedicated and detail-oriented Project Manager to oversee residential elevator installation projects from customer deposit through final completion. The ideal candidate will ensure customer satisfaction, on-time delivery, and adherence to budget requirements while maintaining clear communication with all stakeholders.

Key Responsibilities:

Project Documentation

• Ensure all required project documentation is obtained and organized:
  • Fully executed contracts.
  • Customer cab material selections (coordinated by Sales).
  • Completed site survey, ensuring completion by field supervisors or senior technicians.
  • Review and verify jobsite tickets/reports daily, ensuring accurate and complete information is submitted by technicians.
  • Oversee final acceptance and approval processes

Project Management through ERP System (NetSuite)

• Maintain real-time updates on all projects within the ERP system, including:
  • Project-related updates, photos, and documentation.
  • Internal and external communications.
  • Billing and invoicing.

Client Communication and Relationship Management

• Act as the primary point of contact for clients, proactively managing expectations and providing regular project updates.
• Address inbound customer inquiries and concerns promptly, escalating issues to the Operations Manager as necessary.

Job-Site Readiness and Coordination

• Monitor job-site readiness in collaboration with field resources, obtaining timely updates and resolving any issues.
• Coordinate ordering of elevator kits/cabs from production for job-site ready projects, utilizing the ERP system.

Scheduling and Installation Oversight

• Develop and lead a structured installation scheduling process for each project.
• Submit installation schedule requests to the Office Manager through the ERP system in a timely manner.

Project Billing and Sales Team Communication

• Ensure accurate billing by coordinating with jobsite reports and updating the ERP system.
• Provide project status updates to the sales team as needed.

Qualifications:

• Proven experience in project management, preferably within the construction or elevator installation industry.
• Bachelor’s degree in related field preferred but not required.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Proficiency with ERP systems (NetSuite experience preferred).
• Excellent communication and customer service skills.
• Ability to proactively address challenges and maintain composure under pressure.
• Detail-oriented with a commitment to delivering quality outcomes.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Paid time off
• Life insurance
• 401(k) matching
• Referral program