What are the responsibilities and job description for the Customer Service Representative - Logistics Support position at Gulftech Group?
JOB TITLE : Customer Service Representative - Logistic Support
DEPARTMENT : Sales & Service
REPORTS TO : Customer Service Manager
FLSA : Non-Exempt
STATUS : Full Time
DIRECT REPORTS : None
LOCATION : Denver Tech Center
COMPENSATION : $26-$28.50 an hour depending on experience
Who we are :
A multi-national well-established Original Equipment Manufacturer. Our brands have a long-standing and significant presence and brand recognition within their target markets and industries with a strong emphasis on total customer satisfaction.
The Gulftech International family of companies are the world's recognized leaders in engineering, manufacturing, lease, sale and service of industrial food processing machinery. Our companies serve the largest food production and processing companies across the globe.
What you will do :
- Provide world class service to global customer base and Sales and Service teams (internal and external customers).
- Effectively and efficiently process inbound customer service calls and inquires.
- Provide excellent customer service to our internal and external customers.
- Use strong systems skills to collate, enter, review, prioritize, schedule and release company sales orders accurately and timely as well as in the most efficient manner possible.
- Accurately process and coordinate service, parts shipments, and machine sales orders.
- Troubleshoot parts orders to ensure order accuracy. Such as part numbers and quantities, financial classification, and dollar amount of order (resolution of discrepancies generally requires close communication with customers, service staff, engineering and management).
- Use analysis skills to provide management, field service, and customers with status of all sales orders in the most efficient and effective manner (Open sales order reports, history, budget, and back order reports).
- Coordinate and process all returned goods (RGA's, assign numbers) parts. Issue all related service parts credits.
- Communicates with customer and vendors on all aspects of service / part transactions, including expediting, until order arrives at the destination.
- Work in close liaison with traffic and end customers to coordinate international shipping documentation.
- Track freight cost each month, verify the company has billed and coded costs correctly. Work with vendors and manager on freight discrepancies.
- Coordinate moving machines and / or parts from one region to another for both domestic and international transactions.
What it takes to be successful :
What we can offer :
Salary : $26 - $29