Specialty Bartender

Position Summary

The Specialty Bartender is responsible for providing AAA 4-Diamond customer service while serving food and beverages to guests and the service team. The incumbent’s primary responsibility is to serve Guests in a quick, efficient, and courteous manner, in accordance with all Company standards, policies, and procedures, including but not limited to, taking and inputting accurate food and beverage orders, ensuring prompt delivery of all food and beverages, preparing alcoholic and non-alcoholic beverages. Pre-bus tables by removing dirty plates and silverware that Guests are not using. The incumbent must also possess knowledge of all casino-wide features and promotions to be able to assist their Guests with any questions.

About Us

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In This Role

• Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
• Follow the 7 Steps of Service as outlined by the F&B department to ensure guest satisfaction and consistently high secret-shop scores.
• Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s culture of guest service and demonstrating Gun Lake Casino Resort’s “Unsurpassed Service” standards at all times.
• Responsible for knowing the types of classes (i.e. well, call, premium, ultra & specialty) and brand names of the products we offer. Must be familiar with the acceptable alternative item to offer a Guest in the event an item ordered is not available.
• Must be able to prepare and pour drinks in a timely manner. Must pass Company testing and standards as it relates to free pouring, using a jigger, and a soda gun. Must have detailed knowledge and understanding of comp pours and portion size standards.
• Perform proper shaking standards as determined by the Company.
• Have thorough understanding and knowledge of all drink recipes and the preparation and garnishment of the drinks. Use appropriate glassware as determined by outlet and/or drink recipes.
• Maintain a clean, properly stocked, and organized bar, lounge, dining area, and side station including, but not limited to all glassware, condiments, and dry goods.
• Verify par levels for all products and equipment needs within the designated work area at the beginning of each shift. Must bring shortages and/or needs to the attention to the manager on duty.
• Be approachable to internal and external Guests. Be able to anticipate Guests’ needs and check on them regularly.
• Deliver all food and beverage items to the Guests in a timely and accurate fashion.
• Inform the manager on duty of any Team Member or Guest opportunities.
• Knowledge of Company Safety procedures and emergency evacuation procedures for the Guests and Team Members.
• Must ensure all health and safety regulations are followed. The Specialty Bartender must maintain required bar cleanliness throughout the shift.
• Have a full understanding and ability to operate all applicable InfoGenesis POS screens. Able to handle Company funds through cash transactions on the POS system in accordance with all Company policies and procedures. Able to maintain accurate and proper comp and cash handling procedures. Ensures there is no co-mingling of funds.
• Handle the chemicals for the glass washing machine in a safe manner. Have knowledge of where the MSDS booklet is located for the area.
• Responsible and accountable for all cash variances /- $16.00.
• Responsible for the verification of all liquor deliveries. Verify the form against the accrual product received and make a notation of items not received. The Specialty Bartender must notify management of all shortages or overage on the delivery.
• Must run and comply with all closing reports and procedures at the end of the shift in accordance with the Company’s departmental standards.
• Write and cash Keno tickets for guests.
• Keep all Keno racks fully supplied.
• Beverage Team Members must be able to answer Guest’s questions and be familiar with all menu items within their outlet. Team Members must practice service standards and appropriate sequence of service for food and beverage service.
• All other duties as assigned.
  
  

Essential Qualifications

• Must be 21 years of age.
• High School Diploma or GED required.
• One (1) year of prior bartending experience required.
• Must be able to achieve TIPS and Cicerone Beer Server certification within two weeks of hire.
• Must hold/maintain certification with handling (ServSafe) and Alcohol Awareness (TIPS) and the ability to gain/maintain training requirements from both programs. If not already certified, training will be provided.
• Must have a demonstrated knowledge of craft and basic cocktails.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Ability to manage time with minimal supervision.
• Ability to work effectively in a high volume environment while maintaining proper portion control, safety, health, and service standards.
• Must have cash handling experience; responsible for all transactions in a Casino environment.
• Must be able to work a flexible schedule.
• Must be willing and able to participate in ongoing training.
• Serve alcohol responsibly in accordance with Alcohol Awareness training.
  
  

Physical Requirements

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.
• Ability to sit and work on a computer station for a long period of time.
  
  

Work Conditions

Work is typically in the presence of the gaming floor. Work areas may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer And Conditions Of Employment

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.