What are the responsibilities and job description for the IT Support Technician position at Gundersen Health System?
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Scheduled Weekly Hours
40
Gundersen Health System is looking to add an IT Support Technician (tier 2 support) to our team!
What You'll Do
You will be responsible for second-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair. This position also reports and obtains status for all problems related to Information Systems, tracks the issues, and provides effective follow-up. Provide computer end-users with support for authorized software and hardware configurations, maintain PC hardware and software at the desktop level, work with other team members to escalate and resolve issues as needed, and follow appropriate procedures related to customer support. This position diagnoses and identifies repair options and implements solutions for end users. This position can also act as a resource for junior positions. This position may require occasional extended hours beyond 8/day or 40/week.
Major Responsibilities
Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer
Scheduled Weekly Hours
40
Gundersen Health System is looking to add an IT Support Technician (tier 2 support) to our team!
What You'll Do
You will be responsible for second-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair. This position also reports and obtains status for all problems related to Information Systems, tracks the issues, and provides effective follow-up. Provide computer end-users with support for authorized software and hardware configurations, maintain PC hardware and software at the desktop level, work with other team members to escalate and resolve issues as needed, and follow appropriate procedures related to customer support. This position diagnoses and identifies repair options and implements solutions for end users. This position can also act as a resource for junior positions. This position may require occasional extended hours beyond 8/day or 40/week.
Major Responsibilities
- Responsible for the day-to-day clinic and hospital computer support.
- Assists in diagnosing problems, identifying repair options and implementing solutions for end users
- Utilize software such as Excel, ServiceNow, and other generic programs for order placements.
- Share internal information and collaborate with team members.
- Move equipment and organize inventory products.
- Track inventory, maintain supply levels, of equipment and products
- Update requests with PO numbers and assign them to the appropriate group when equipment arrives
- Fulltime, 80 hours biweekly (1.0 FTE)
- Schedule: Monday-Friday Days
- Location: Onsite at our Main Campus in La Crosse, WI
- Associate degree required or equivalent years of experience and education
- One year of previous work experience in IT Support/Helpdesk
- ITDS background with knowledge of terminology, parts, and pieces
- Proficiency in Excel, ServiceNow, and other relevant software
- Valid Driver's License (DL)
- Strong Customer Service Skills
- Ability to handle multiple tasks and prioritize effectively.
- Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement
- Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays
- Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts
- Professional Development: Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center
- DEI: 12 months of Celebration to include monthly educational events
- Other: 18% discount on data plan through Verizon, 20% discount at Gundersen locations for services not covered by insurance
Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer
Salary : $3,000
