What are the responsibilities and job description for the Virtual Care Specialist - Patient Access Strategic Work Team position at Gundersen Health System?
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Schedule Weekly Hours
40
We are seeking a Virtual Care Specialist to join our Patient Access Strategic Work Team.
The Patient Access team uses the Agile methodology (Scrum framework) and is charged to develop and execute solutions that increase patient access for our community. This is your chance to use your skills to help improve and create new opportunities for patients to connect with us digitally.
What You Will Do
Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer
Schedule Weekly Hours
40
We are seeking a Virtual Care Specialist to join our Patient Access Strategic Work Team.
The Patient Access team uses the Agile methodology (Scrum framework) and is charged to develop and execute solutions that increase patient access for our community. This is your chance to use your skills to help improve and create new opportunities for patients to connect with us digitally.
What You Will Do
- Promotes the use of technology to provide care to patients in a virtual setting
- Help build the Access Scorecard for the organization.
- Collaborate with department leaders and staff to identify issues, develop ideas, and implement changes in clinical workflows that help achieve organizational goals related to patient access.
- Work closely with the Patient Access Strategic Work Team members, including the solution owner, scheduling specialist, data analyst and Registered Nurse.
- Become familiar with the Scrum framework and participate and lead various scrum events, as well as meet and collaborate with key stakeholders and subject matter experts.
- Report out on results to senior leaders with other Strategic Work Team members.
- Fulltime, 80 hours biweekly (1.0 FTE)
- Schedule: Monday-Friday days
- Location: Hybrid eligible position, ability to work onsite occasionally based on business needs. Training would take place onsite in Onalaska, WI Support Services Building before transitioning to a remote basis.
- Bachelor’s degree in Business, Health care field or related field
- Minimum of 3-5 years’ work experience in the area of quality improvement or performance improvement, with experience in working with large projects. Skilled with use of Microsoft Office tools, word, power point, excel, and flowcharting software, such as Visio
- PMP, Six Sigma, Lean certifications a plus but not required
- Compassionate and patient-focused attitude.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Proficiency in using virtual communication tools and healthcare software.
- Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement
- Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays
- Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts
- Professional Development: Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center
- DEI: 12 months of Celebration to include monthly educational events
Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer
Salary : $3,000
