What are the responsibilities and job description for the Construction Service Manager position at Gunner?
Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every homeowner truly deserves. Gunner is #17 of New England’s fastest growing companies and most recently, our online roofing platform was named a winner of the Good Housekeeping’s 2024 and 2023 Home Renovation Awards! As such, we’re expanding nationally and looking for a Service Manager to join our Operations team!
As our Service Manager, you’ll play a vital role in closing out projects the right way and ensuring the long-term satisfaction of our customers. You’ll manage punch lists, wrap up open items, and handle service requests for both current and past projects—making sure every detail is buttoned up and every client feels we build relationships well beyond project completion.
What You’ll Do:
- Scroll down for our benefits and compensation package!**
As our Service Manager, you’ll play a vital role in closing out projects the right way and ensuring the long-term satisfaction of our customers. You’ll manage punch lists, wrap up open items, and handle service requests for both current and past projects—making sure every detail is buttoned up and every client feels we build relationships well beyond project completion.
What You’ll Do:
- Finalize job sites and ensure all work meets Gunner standards.
- Manage and respond to service requests from existing and past clients.
- Coordinate with the Operations team, vendors and internal departments to resolve issues.
- Maintain detailed service logs and follow up to confirm resolution and satisfaction.
- Be the face of Gunner’s commitment to quality after the job is done.
- A passion for making a difference!
- Outstanding communication and customer service instincts.
- Strong Interpersonal skills with the ability to build relationships and establish trust with customers.
- Must have a positive attitude and a drive to succeed.
- Experience in home improvement, construction, or a related field.
- Strong problem solving and a sharp eye for detail.
- Ability to juggle multiple tasks and stay organized.
- A team player who can also take the lead when needed.
- BA/BS preferred.
- Experience managing service or warranty departments.
- Bilingual abilities (English/Spanish).
- Tech-savvy or experience with CRM/ Project management tools.
- An unmatched company culture!!
- Base Salary: $75,000 to $85,000
- 401K Retirement Plan (after 6 months) with company match
- United Healthcare (Health, Dental & Vision) with company contribution (after 60 days)
- Unlimited Vacation Day Plan (after 60 days)
- Company iPhone and MacBook
- Path to promotions within Gunner organization
- Company vehicle provided (Gunner Fleet)
- Gas Card provided
Salary : $75,000 - $85,000
