What are the responsibilities and job description for the Customer Support Supervisor position at Gunton Corporation?
Job Summary
The Customer Support Supervisor will develop and manage relationships with existing customers, Customer Support Team members, and management to meet or exceed customer satisfaction. In addition, they will coordinate all efforts to support sales growth objectives. They will assist in the development and implementation of customer service strategies that promote very satisfied customers, which improve customer relationships. Investigate and resolve all non-routine complaints.
Responsibilities
- Supervise the work assignments for all Customer Service Representatives in order to meet performance goals and schedules. Primary focus – the customer.
- Field, coordinate, and/or resolve difficult and escalated problems from internal and external customers.
- Coordinate the training of Customer Service Representatives to improve their knowledge of product and process enhancements and new initiatives.
- Assist manager with hiring and development process of Customer Service Representatives that support our Success Management philosophies and strive for High Performance.
- Build and manage effective relationships with internal and external customers.
- Provide technical support to all segments as required.
- Review and approve Customer Service Representatives’ timecards.
- Communicate and enforce Company policies with employees.
- Perform additional responsibilities assigned by the manager.
REPORTING RELATIONSHIP
- Reports to the Installation Manager.
MINIMUM QUALIFICATIONS
- High School diploma or equivalent.
- Prior Customer Service Experience
PREFERRED QUALIFICATIONS
- Previous experience in leading a team.
- College degree is a plus.
Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
