What are the responsibilities and job description for the Field Service Technician position at Gunton Corporation?
The Field Service Technician diagnose, adjusts, repairs, installs, and troubleshoots all product issues and their root causes on current and vintage products.
GENERAL RESPONSIBILITIES
Service and adjust all products sold by Gunton Corporation and National Accounts.
Respond to urgent jobs based on priority status.
Install products and accessories as required to complete service on first attempt. Employ all necessary measures to overcome challenges that hinder job completion, including all heights.
Discuss and review Customer Satisfaction Survey with each customer.
Maintain adequate parts and tool inventory on a well-organized, maintained, and professional vehicle.
Effectively communicate all service activities to the customer, including time of visit.
Maintain accurate, neat, and organized paperwork, including timecards and service orders.
Convey a neat, clean, friendly, and professional appearance.
REPORTING RELATIONSHIP
Reports to Service Supervisor.
MINIMUM QUALIFICATIONS
Ability to climb and work on a ladder up to 40 feet in height
Ability to work off a 60-foot lift
PREFERRED QUALIFICATIONS
Prior service experience
Salary : $49,000 - $68,000
