What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Gurney's Automotive Repair?
Job Description: As an Automotive Service Advisor at Gurney's Automotive, you will be the primary point of contact for our customers, guiding them through their service experience with empathy and personalized care. Your role is to understand each customer's unique needs, recommend services that ensure their safety and satisfaction, and foster lasting relationships built on trust and exceptional service.
Key Responsibilities:
- Customer-Centric Engagement:
- Develop deep, trusting relationships with customers by actively listening and understanding their individual transportation needs.
- Remember and acknowledge returning customers, noting details about their previous services and personal interests to make interactions more meaningful.
- Provide a comfortable and welcoming environment, addressing customers by name and engaging in friendly conversation to build rapport.
- Personalized Service Recommendations:
- Listen attentively to customer concerns and vehicle issues, asking thoughtful questions to fully understand their needs.
- Offer tailored service recommendations that align with each customer's driving habits and vehicle usage, explaining the benefits in relatable terms.
- Educate customers on maintenance best practices and how proactive care can extend the life of their vehicles.
- Transparent Communication:
- Clearly explain service processes, timelines, and costs, ensuring customers feel informed and confident in the services provided.
- Notify customers promptly of any unexpected issues or delays, discussing options and obtaining approvals before proceeding with additional work.
- Use simple, jargon-free language to make technical information accessible and understandable.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Nashua, NH 03064 (Required)
Ability to Relocate:
- Nashua, NH 03064: Relocate before starting work (Preferred)
Work Location: In person
Salary : $75,000 - $90,000