Spa Coordinator

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The Spa Coordinator is responsible for providing exceptional service to guests and ensuring smooth daily operations within the spa. This role includes managing reservations, greeting guests, assisting with retail sales, and supporting spa staff to create a welcoming and relaxing environment.

Key Responsibilities:

• Greet and check in/out spa guests with warmth and professionalism.
• Manage spa reservations via phone, email, and booking software.
• Provide detailed information about spa services, treatments, and products.
• Upsell spa treatments and retail products to maximize revenue.
• Maintain a clean, organized, and welcoming front desk and reception area.
• Coordinate with therapists and attendants to ensure timely guest service.
• Process payments accurately and manage cash handling procedures.
• Assist with inventory management and restocking retail displays.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Uphold spa policies and procedures to ensure guest safety and satisfaction.
• Support daily operational tasks and special projects as assigned by management.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in hospitality, spa, or wellness environments is a plus.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office and spa booking software (experience with OPERA or similar systems preferred).
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Manual dexterity for handling retail products and operating computer systems.
• Comfortable working in a spa environment with exposure to heat, humidity, and aromatherapy scents

Pay Range and Compensation Package:

• $18.00-$20.00 per hour
• Comprehensive health, dental, and vision insurance for full-time, year-round employees.
• Paid time off.
• Employee discounts on accommodations, dining, and spa services.
• Opportunities for professional development and career growth.

Equal Opportunity Employment Statement:

Gurney’s Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.