Assistant Front Office Manager

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Key Responsibilities:

• Support the Front Office Manager in leading and managing the Front Desk, Concierge, and Guest Services teams.
• Assist with training, scheduling, and performance management to ensure consistent service standards.
• Oversee daily operations, including check-in/check-out, room assignments, and guest requests.
• Utilize OPERA and HotSos systems to manage room inventory, guest profiles, and maintenance tasks.
• Address guest inquiries, complaints, and special requests promptly, ensuring high satisfaction levels.
• Coordinate with other departments, including Housekeeping and Engineering, to provide seamless service.
• Assist in maintaining accurate records of guest preferences, special dates, and service notes to personalize experiences.
• Step in to cover staff roles during breaks, absences, or high-traffic periods, ensuring smooth operations.
• Monitor payroll adherence to budget guidelines, supporting efficient labor cost management.
• Help prepare reports on Front Office performance, identifying areas for improvement and suggesting solutions.
• Stay updated on hospitality trends and new technologies to continually improve service delivery.
• Perform other reasonable duties as required by management.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field preferred.
• 1-2 years of experience in hotel operations, preferably in a luxury setting.
• Strong leadership skills with a focus on team collaboration and guest satisfaction.
• Familiarity with OPERA, HotSos, and Microsoft Office Suite.
• Excellent communication and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.
• CPR and First Aid certification are a plus.

Physical Requirements:

• Ability to stand, walk, and move around the front desk and lobby area for extended periods, including during busy check-in and check-out times.
• Occasionally lift and carry items up to 20-30 pounds, such as guest luggage, packages, or office supplies.
• Frequent bending, reaching, and twisting to access files, supplies, and equipment.
• Manual dexterity to handle or operate office equipment, including telephones, computers, and printers.
• Good vision to read screens, documents, and small print; good hearing to communicate effectively with guests and team members.
• Ability to speak clearly and effectively to convey information to guests, team members, and other departments.